Hard Rock Cafe - Key West

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1. OT

   OpenTable Diner

   Miami - Dade

   2 opiniones

   5.0

   2 opiniones

   Fecha de la visita: 4 de agosto de 2021

   overall5food5service5ambience5

   Era el cumpleaños de mi marido, al llegar había una tarjeta firmada por los empleados del lugar junto con una guitarra de chocolate. El gesto de las firmas fue lo que más valoramos. La atención increíble toda la cena

   Hard Rock Cafe - Key WestRespondió el 5 de agosto de 2021Thank you for your recent visit and 5 star rating! We hope you will join us again soon. Kelly Marshall General Manager

   Report
2. AZ

   AlejandroZuchowicki2017

   Miami - Dade

   7 opiniones

   5.0

   7 opiniones

   Fecha de la visita: 26 de mayo de 2016

   overall5food3service5ambience5

   Muy lindo lugar como en la terraza mucha gente caminando recomiendo

   Report
3. w

   williamn

   San Diego

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 21 de marzo de 2023

   overall5food4service5ambience5

   Our waiter, Dan, was very friendly, knowledgeable, and pleasant. We sat outside and enjoyed the weather. It was very enjoyable people watching. Would certainly return.

   Hard Rock Cafe - Key WestRespondió hace 6 díasThank you for your recent visit and positive review. We hope you will join us again soon. Kelly Marshall General Manager

   Report
4. g

   gloriae

   Omaha

   5 opiniones

   VIP
   3.0

   5 opiniones

   Fecha de la visita: 20 de marzo de 2023

   overall3food2service4ambience3

   Waited over for 15 minutes before anyone noticed us sitting at our table. We had to notify the hostess who sat us down that we had no one for service. Not many people there. Overall our least favorite place to eat on Key west. Our drinks were watered down so much they looked like water. Positives …. It does have a lively location and fun to watch the busy streets our server once she was told we were over there was very nice and attentive. It was an off night for them I am sure.

   Hard Rock Cafe - Key WestRespondió hace 6 díasThank you for your recent visit and honest feedback. We really appeciate you taking the time to send us specific feedback about your visit giving us an opportunity to address immediately and coach our staff accordingly. We hopw you will join us again soon. Kelly Marshall General Manager

   Report
5. AC

   AnaC

   Key West

   2 opiniones

   5.0

   2 opiniones

   Fecha de la visita: 12 de marzo de 2023

   overall5food5service5ambience5

   We had an amazing time!!! Josilyn was great!! She took great care of us !!! The food was great!!

   Report
6. DO

   DinnerOnce

   Greensboro

   12 opiniones

   4.0

   12 opiniones

   Fecha de la visita: 9 de marzo de 2023

   overall4food4service5ambience3

   Fun. Vibrant. Great food. Excellent service. Great location.

   Report
7. KL

   KevinL

   Edimburgo

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 8 de marzo de 2023

   overall5food5service5ambience5

   Very popular best book. But great Hard Rock Food especially the Ribs....

   Report
8. m

   margarete

   Chicago

   18 opiniones

   VIP
   1.0

   18 opiniones

   Fecha de la visita: 6 de marzo de 2023

   overall1food2service2ambience3

   One person requested slides done well, they were same as four others at table which saw medium, very pink. Waiter did not come back around to ask how food was. Second round of drinks took forever and people with tea and soda did not get refills. There were nine of us we were never asked about how to manage bill, when it came we were told could not pay separately.

   Report
9. OT

   OpenTable Diner

   Key West

   3 opiniones

   2.0

   3 opiniones

   Fecha de la visita: 5 de marzo de 2023

   overall2food1service1ambience3

   We were in Key West for the weekend and made reservations. Everything started out OK. We placed our drink, appetizer, dinner orders. We finished our appetizers and still no drinks. Said something to the server. Bartender came out and shared with us that the ticket had been lost. I appreciate the apology, but two of the drinks were horrible. The appetizers were good. Unfortunately, the steak fajitas were not a good quality steak. Received one strip of fish in each fish taco. Server was super busy and mentioned they are short staffed. She also mentioned they would be buying our drinks. Finished up our meal and had to wait to get our checks, only find out they had only taken one drink off of each check. Had to get the server again to get it fixed and asked for a manager to come out. Server came out again with an additional discount that still was not accurate and never saw a manager. Very poorly ran place. When I waited tables, you didn’t wait to check on your drinks and if you needed, ask the manager or someone else to help you. A good manager would see that you need help . If there was a major issue at a table, the manager always came out. Really disappointed in our experience.

   Hard Rock Cafe - Key WestRespondió el 7 de marzo de 2023Thank you for your recent visit and honest feedback. We apologize your visit fell short of our usual high standards and failed to meet your expectations. I will use your comments as a coaching moment to prevent this from happening to all future guests. Thank you for bringing this to my attention. Kelly Marshall General Manager

   Report
10. K

    Kimberly

    Key West

    23 opiniones

    VIP
    5.0

    23 opiniones

    Fecha de la visita: 2 de marzo de 2023

    overall5food5service5ambience5

    Such a fun place to visit. Love the music and the staff. The food and drinks can be easily enjoyed while enjoying the beautiful view from the outside deck. We will be back before we head back home. Thank you!

    Hard Rock Cafe - Key WestRespondió el 4 de marzo de 2023Thank you for your recent visit and 5 star rating. We hope you will join us again soon. Kelly Marshall General Manager

    Report
11. K

    Kup78

    Nueva York

    5 opiniones

    4.0

    5 opiniones

    Fecha de la visita: 21 de febrero de 2023

    overall4food4service3ambience3

    Dinner was good. The Cuban food was tasty and reasonably priced. Was nice to enjoy the music and be out of the heat. The waitress was responsive to our needs.

    Report
12. OT

    OpenTable Diner

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 15 de febrero de 2023

    overall4food4service5ambience5

    We ate outside. Small selection of food but what they had was tasty. Good ribs and burger. Salmon was ok.

    Hard Rock Cafe - Key WestRespondió el 21 de marzo de 2023Thank you for your recent visit and honest feedback. We hope you will join us again soon. Kelly Marshall General Manager

    Report
13. OT

    OpenTable Diner

    Selva negra

    6 opiniones

    5.0

    6 opiniones

    Fecha de la visita: 2 de febrero de 2023

    overall5food5service5ambience5

    Tolles Essen und guter Service

    Hard Rock Cafe - Key WestRespondió el 5 de febrero de 2023Thank you for your recent visit and 5 star rating. Kelly Marshall General Manager

    Report
14. BB

    BrendaB

    Washington D.C.

    9 opiniones

    VIP
    4.0

    9 opiniones

    Fecha de la visita: 13 de enero de 2023

    overall4food4service3ambience3

    Service was a little slow.

    Report
15. OT

    OpenTable Diner

    Jacksonville

    16 opiniones

    5.0

    16 opiniones

    Fecha de la visita: 1 de enero de 2023

    overall5food5service4ambience4

    Good food. Didn't care for where our table was located. We were in an almost closed booth. The outside dining would have been preferred. It is what caused us to stop. I realize everyone can't sit outside, but I would have loved the option.

    Report
16. OT

    OpenTable Diner

    Metro de Atlant

    4 opiniones

    VIP
    3.0

    4 opiniones

    Fecha de la visita: 31 de diciembre de 2022

    overall3food4service1ambience5

    Ordered 2 course meal brought salads out after main course.

    Hard Rock Cafe - Key WestRespondió el 31 de diciembre de 2022Thank you for your recent visit and honest feedback. We apologize your dining experience fell short of our usual high standards. We hope you will join us again soon. Kelly Marshall General Manager

    Report
17. R

    Riss

    Detroit

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 29 de diciembre de 2022

    overall1food1service1ambience1

    Horrible experience… Bad waitress and manager. One meal came out 20 minutes before the rest… DIRTY

    Hard Rock Cafe - Key WestRespondió el 31 de diciembre de 2022Thank you Riss for your recent visit and honest feedback. We appreciate your specific comments and apologize your dining experience fell short of our usual high standards. We hope you will try us again soon. Kelly Marshall General Manager

    Report
18. DF

    DavidF

    Washington D.C.

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 28 de diciembre de 2022

    overall5food4service5ambience5

    We went the week between Xmas and new years. Typically a very busy time in Key West. Was able to get an outside table so we could people watch, had our favorite waiter jordan, and got some pretty decent food and drinks. Hard Rock Cafe is really an underrated value for a restaurant located right on Duval street. It is half the cost of some the nearby places and they have decent food. We end up there at least once every time we hit the keys.

    Report
19. A

    Alex

    Washington D.C.

    9 opiniones

    4.0

    9 opiniones

    Fecha de la visita: 26 de diciembre de 2022

    overall4food5service5ambience4

    The steak burger was amazing.

    Hard Rock Cafe - Key WestRespondió el 9 de enero de 2023Thank you Alex for your recent visit and positive rating. We are pleased to hear you enjoyed your burger. We hope you will join us again soon. Kelly Marshall General Manager

    Report
20. VR

    VickieR

    Key West

    2 opiniones

    5.0

    2 opiniones

    Fecha de la visita: 25 de diciembre de 2022

    overall5food5service5ambience4

    Our 1st time and we all enjoyed it plans to go back when we come next year

    Hard Rock Cafe - Key WestRespondió el 26 de diciembre de 2022Thank you Vickie for your recent visit and high rating. We look forward to seeing you again soon. Kelly Marshall General Manager

    Report
21. TS

    TerriS

    Columbus

    10 opiniones

    VIP
    2.0

    10 opiniones

    Fecha de la visita: 23 de diciembre de 2022

    overall2food3service1ambience4

    Waiter could NOT understand us. He didn’t have any experience when he asked one of us how did he want ribs cooked! Medium? Never asked if we wanted anything. A nice young woman took care for him. Lousy beginning. It wasn’t busy, don’t send out your bartender who doesn’t understand English. We were very patient and nice.

    Hard Rock Cafe - Key WestRespondió el 26 de diciembre de 2022Thank you for your honest feedback. We apologize that your visit fell short of our ususal high standards and failed to meet your expectations. We hope you will join us again. Kelly Marshall General Manager

    Report
22. K

    Katev30

    Dallas

    9 opiniones

    5.0

    9 opiniones

    Fecha de la visita: 21 de diciembre de 2022

    overall5food5service5ambience4

    Good food and service.

    Report
23. AP

    AlliP

    San Diego

    4 opiniones

    2.0

    4 opiniones

    Fecha de la visita: 20 de diciembre de 2022

    overall2food2service1ambience3

    We have eaten here before and loved it but this time was VERY different! Service was horrible, most of the food brought to our table was wrong (not what we ordered), our waitress did not check on us at all for refills or to even make sure the food was correct. Definitely a much different experience than we’ve ever had in the past so we were trying to be understanding and patient but it was difficult as they really weren’t busy at the time we were there.

    Hard Rock Cafe - Key WestRespondió el 26 de diciembre de 2022Thank you for your honest feedback. We apologize that your visit fell short of our ususal high standards and failed to meet your expectations. We hope you will join us again. Kelly Marshall General Manager

    Report
24. OT

    OpenTable Diner

    Indiana

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 17 de diciembre de 2022

    overall5food5service5ambience5

    Vacation ~ wonderful food, great out side seating

    Hard Rock Cafe - Key WestRespondió el 19 de diciembre de 2022Thank you for your recent visit and high rating. We are so glad to hear your vacation was impacted positively by your visit to our cafe. Please come back and see us soon. Kelly Marshall General Manager

    Report
25. SA

    SAMP

    Orlando

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 3 de diciembre de 2022

    overall5food5service5ambience4

    Great wings and delicious drinks. I love the Cafes we try and visit them wherever we go and the food is always great.

    Hard Rock Cafe - Key WestRespondió el 9 de diciembre de 2022Thank you Sam for your recent visit and positive review. We hope you will join us again soon. Kelly Marshall General Manager

    Report
26. K

    Kimberly

    Key West

    24 opiniones

    VIP
    5.0

    24 opiniones

    Fecha de la visita: 15 de noviembre de 2022

    overall5food5service5ambience5

    Great visit with Pablo. Kim the manager visited the table and she was informative on the city. We will be back!

    Report
27. CP

    ChrisP

    Key West

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 31 de octubre de 2022

    overall3food2service4ambience4

    Had the ribs. If you are going to talk highly about BBQ, you need to improve the ribs. Not falling off the bone and not very tender. You can do better.

    Hard Rock Cafe - Key WestRespondió el 3 de noviembre de 2022Thank you for your recent visit and honest feedback. I apologize that your visit fell short of our usual high standards and failed to meet your expectations. Your feedback is very valuable to us. Kelly Marshall General Manager

    Report
28. DE

    DianeE

    Key West

    4 opiniones

    VIP
    5.0

    4 opiniones

    Fecha de la visita: 23 de octubre de 2022

    overall5food5service5ambience5

    Delicious salmon, burgers and fajitas as well as flatbread! Key Lime Pie to die for! Love the service and the DJ was fantastic! Will be back again soon!! I'm a local is this is where "All the Locals Go" Thanks Hard Rock!!

    Hard Rock Cafe - Key WestRespondió el 25 de octubre de 2022Thank you Diane for your recent visit and glowing review! We love to see our locals enjoying our cafe all year round. Look forward to serving you again soon. Kelly Marshall General Manager

    Report
29. C

    Cucina

    San Diego

    3 opiniones

    5.0

    3 opiniones

    Fecha de la visita: 22 de octubre de 2022

    overall5food5service5ambience5

    Very quaint unique building in old town Key West.

    Hard Rock Cafe - Key WestRespondió el 27 de octubre de 2022Thank you for your recent visit and positive rating. We hope you will join us again soon. Kelly Marshall General Manager

    Report
30. M

    Mathilde

    Nueva York

    2 opiniones

    4.0

    2 opiniones

    Fecha de la visita: 16 de octubre de 2022

    overall4food5service4ambience5

    Notre serveuse était très sympathique mais les autres étaient patibulaires. La nourriture était excellente et le rapport qualité-prix était à notre convenance

    Report
31. BF

    BenF

    Londres

    1 reseña

    VIP
    3.0

    1 reseña

    Fecha de la visita: 12 de octubre de 2022

    overall3food4service1ambience3

    Building lovely. Food very good. Waited very bad. Very rude

    Hard Rock Cafe - Key WestRespondió el 14 de octubre de 2022Thank you Ben for your recent visit and honest feedback. I apologize that your visit fell short of our usual high standards and failed to meet your expectations. I appreciate you taking the time to let me know how your experience was. Your feedback is very valuable to us. Kelly Marshall General Manager

    Report
32. K

    Kimberly

    Key West

    24 opiniones

    VIP
    5.0

    24 opiniones

    Fecha de la visita: 29 de septiembre de 2022

    overall5food5service5ambience5

    Great meal today. Nicole, Amber, and Kelly were so pleasant in the dining area. The memorabilia was so cool to see. This place is a museum as well. Kim was sweet in the souvenir store. We will be back for a meal and shopping again. Thank you for a great experience!

    Hard Rock Cafe - Key WestRespondió el 30 de septiembre de 2022Thank you Kimberly for your recent visit and 5 star rating. I will pass along your compliments to the staff working that day and look forward to seeing you again soon. Kelly Marshall General Manager

    Report
33. OT

    OpenTable Diner

    Las Vegas

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 27 de septiembre de 2022

    overall1food1service3ambience1

    Almost empty and no welcome. Could not get us out quick enough. Brought check after main course. Expensive for not much better than McDs.

    Hard Rock Cafe - Key WestRespondió el 30 de septiembre de 2022Thank you for your recent visit and honest feedback. We apologize your visit fell short of our usual high standards and failed to meet your expectations. I will use your comments as a coaching moment to prevent this from happening to all future guests. Thank you for bringing this to my attention. Kelly Marshall General Manager

    Report
34. PK

    PattiK

    Filadelfia

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 23 de septiembre de 2022

    overall5food5service5ambience5

    Great menu with good selection for all kinds of tastes. Very attentive staff and responsible prices for Key West.

    Report
35. AC

    AllieC

    Orlando

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 22 de septiembre de 2022

    overall4food4service5ambience4

    Happier with the experience than expected. Food was much better than yelp gave credit for. Server was attentive, helpful, and helped out on a good birthday celebration.

    Report
36. PS

    PaulS

    Key West

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 20 de septiembre de 2022

    overall3food3service4ambience3

    Asked for well done steak just need cooking more but very tasty

    Report
37. BD

    BenD

    Las Vegas

    3 opiniones

    4.0

    3 opiniones

    Fecha de la visita: 19 de septiembre de 2022

    overall4food4service3ambience4

    Decent food, well located, nice ambiance, good value for your money

    Hard Rock Cafe - Key WestRespondió el 22 de septiembre de 2022Thank you for your recent visit and positive review. We hope you will join us again soon. Kelly Marshall General Manager

    Report
38. c

    cf1437

    Indiana

    8 opiniones

    5.0

    8 opiniones

    Fecha de la visita: 18 de septiembre de 2022

    overall5food5service5ambience5

    Courteous staff. Our food tasted great. Would go again.

    Report
39. JD

    JohnD

    Tulsa

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 16 de septiembre de 2022

    overall5food5service5ambience5

    Nice Hard Rock, cool stuff on the walls, very nice staff. I though I lost my phone, (turns out I did not) The staff really looked and tried to find it instead of just saying nope.

    Report
40. TR

    TamiraR

    Cleveland

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 13 de septiembre de 2022

    overall4food4service4ambience5

    We really enjoyed our dinner at Hardrock. The food, service, and ambience was great!

    Hard Rock Cafe - Key WestRespondió el 16 de septiembre de 2022Thank you Tamira for your recent visit and positive review. We hope you will join us again soon. Kelly Marshall General Manager

    Report