Kona Grill - Gilbert

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1. OT

   OpenTable Diner

   Vancouver

   6 opiniones

   5.0

   6 opiniones

   Comieron hace 4 días

   overall5food4service5ambience3

   Great waitstaff!! Will definitely be back

   Report
2. TM

   TeresaM

   Phoenix

   41 opiniones

   VIP
   5.0

   41 opiniones

   Comieron hace 5 días

   overall5food5service5ambience4

   Made a res for 6:15 and was seated right away. Very busy night. Lots of prom groups. We had a wonderful server. Our food took quite awhile and she kept us informed of status. My Chilean sea bass was absolutely delicious. And at 1/2 the price of Roy’s.

   Kona Grill - GilbertRespondió hace 4 días

   Thank you for taking the time to leave us a positive review! We appreciate your feedback and look forward to having you dine with us again soon TeresaM. Best, Sarah, General Manager

   Report
3. FH

   FrankH

   Phoenix

   1 reseña

   5.0

   1 reseña

   Comieron hace 6 días

   overall5food5service5ambience5

   I expected the macadamia nut chicken to be as good as it was! The poke bowl was exceptional. The tuna was very fresh (like just caught). The lemon straw clam chowder was remarkable! I highly recommend!

   Kona Grill - GilbertRespondió hace 4 días

   Thank you for your 5 star review FrankH! We appreciate your feedback and are thrilled to hear you enjoyed your experience with us. We look forward to having you dine with us again soon.

   Report
4. k

   kristinh

   Los Ángeles

   7 opiniones

   VIP
   5.0

   7 opiniones

   Comieron hace 6 días

   overall5food4service4ambience4

   Service was slightly slow, so don’t go here if you’re in a hurry. Other than that, everything was awesome!

   Kona Grill - GilbertRespondió hace 4 días

   Thank you for your review kristinh. We are glad you hear you enjoyed your experience with us and appreciate your feedback, which we take to heart. We look forward to having you dine with us again in the near future.

   Report
5. CS

   ChrisS

   Phoenix

   4 opiniones

   5.0

   4 opiniones

   Comieron hace 7 días

   overall5food5service5ambience5

   Just wish it came with open table point s

   Kona Grill - GilbertRespondió hace 4 días

   Thank you for your 5 star review! We look forward to having you dine with us again in the near future.

   Report
6. SM

   StephenM

   Phoenix

   4 opiniones

   VIP
   2.0

   4 opiniones

   Fecha de la visita: 9 de mayo de 2022

   overall2food3service1ambience4

   Went to Kona Grill for Mothers Day - wish we went elsewhere. We got seated quickly and we’re given a menu. From there - our experience went down hill. Our waitress was late coming over and completely got our drink order wrong. Wife asked for lemon and was told they didn’t have any. They had specials for Mothers Day - yet my wife wanted to order her favorite (filet) but was told she could not substitute (or remove) the Brussels sprouts since it was a “special menu” - so she ordered the Mothers Day Filet. When her meal arrived - no steak knife or anything - and our waitress never came to check on us. Manager (I assume) stopped and asked how things were going and noticed my wife didn’t have a steak knife and quickly got one. Never saw our waitress again - never brought us water or asked if we wanted refills. Came back only to see if we wanted dessert or our check… We have eaten at this Kona Grill numerous times and never had we experience such poor service…

   Report
7. RS

   RalphS

   Chicago

   10 opiniones

   4.0

   10 opiniones

   Fecha de la visita: 9 de mayo de 2022

   overall4food4service4ambience3

   Food was good except for the pad Thai which was very bland.

   Kona Grill - GilbertRespondió hace 7 días

   Dear RalphS, We take pride in our excellent culinary standards and we clearly missed the mark on our attention to detail that we are usually acclaimed for. We appreciate you for bringing your concerns to our attention and we hope we can make it up to you on your next visit. Best, Sarah, General Manager

   Report
8. GW

   GregW

   1 reseña

   2.0

   1 reseña

   Fecha de la visita: 8 de mayo de 2022

   overall2food1service4ambience3

   We had dinner reservations on Mother’s Day for 3:45 p.m. Unfortunately, we didn’t get seated until 4:20. They clearly didn’t have enough staff to accommodate the amount of guests. Our food was cold and unappetizing. It was very disappointing, especially when you pay these prices!

   Kona Grill - GilbertRespondió hace 7 días

   We sincerely apologize that there was a delay in offering you your table in a timely manner. Such mishaps can certainly put a damper on the evening and, although we make all guests a priority and more than value your patience, a wait should have not reached such an extreme time. Please contact us at 480-417-4006 and we hope that you would give us another opportunity to make it right. Best, Sarah, General Manager

   Report
9. DM

   DavidM

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 8 de mayo de 2022

   overall5food5service5ambience4

   Excellent ambiance, service was very good even being so busy. Food was exceptional.

   Report
10. OT

    OpenTable Diner

    San Francisco

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 8 de mayo de 2022

    overall1food1service1ambience1

    We had a reservation for 6 on Mother’s Day. We arrived on time for our reservation. The host told us they were sorry but it was going to be a 30-40 minute wait. As I was saying how unacceptable this was, another woman came up and said she had been waiting for her food for 2 hours. We left. We will not be returning.

    Report
11. c

    cindir

    Phoenix

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 8 de mayo de 2022

    overall3food5service3ambience5

    Mother’s Day with reservations it took an hour and a half to get food! They had a limited menu but still couldn’t get the food out. Too bad

    Kona Grill - GilbertRespondió hace 7 días

    We sincerely apologize that there was a delay in your meal. Such mishaps can certainly put a damper on the evening and, although we make all guests a priority and more than value your patience, a wait should have not reached such an extreme time. Please contact us at 480-417-4006 and we hope that you would give us another opportunity to make it right. Best, Sarah, General Manager

    Report
12. G

    Gilbertmama

    Costa Central

    2 opiniones

    2.0

    2 opiniones

    Fecha de la visita: 8 de mayo de 2022

    overall2food1service1ambience5

    Don’t go on Mother’s Day. Our server was fantastic (Jill) but we waited 1.5 hours for our food and when we received it everything was cold. It didn’t help that the manager lied to us. We go to Kona often but we won’t be returning.

    Kona Grill - GilbertRespondió hace 7 días

    We take pride in our excellent culinary standards and we clearly missed the mark on our attention to detail that we are usually acclaimed for. We appreciate you for bringing your concerns to our attention and we would like the opportunity to make it up to you so that you can get the true Kona Grill experience you should have received in the first place. Please contact us at 480-417-4006 and we hope that you would give us another opportunity to make it right. Best, Sarah, General Manager

    Report
13. OT

    OpenTable Diner

    Seattle

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 8 de mayo de 2022

    overall1food1service1ambience3

    Mothers Day, horrible service. After waiting for the food over an hour the food came out cold. Server had way to many tables. Management should of been aware and out helping or at stop seating her. Very disappointing!

    Report
14. JM

    JenniferM

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 8 de mayo de 2022

    overall5food4service5ambience5

    You guys work really hard and your staff and it showed in our successful visit for Mother’s Day. See you again soon!

    Kona Grill - GilbertRespondió el 12 de mayo de 2022

    We at Kona Grill are very pleased to hear you had a great experience during your visit for Mother's Day. We all strive for excellent service.

    Report
15. RB

    RyanB

    Chicago

    2 opiniones

    5.0

    2 opiniones

    Fecha de la visita: 8 de mayo de 2022

    overall5food5service5ambience5

    We have eaten here several times and decided to come for Sunday Mother's Day Brunch. I was very impressed. Quick service, $3 heavy pour mimosas, and a specialty menu that included handmade lobster potstickers. Please bring back the lobster potstickers year round!

    Kona Grill - GilbertRespondió el 12 de mayo de 2022

    Thank you for the 5 star review. We are very pleased to hear we hit our mark with the Kona experience - we look forward to seeing you again real soon!!

    Report
16. CD

    CarmenD

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 8 de mayo de 2022

    overall4food4service4ambience4

    Everything was good. Our server was great and the food was good.

    Kona Grill - GilbertRespondió hace 7 días

    Thank you for your review CarmenD! We look forward to having you dine with us again soon.

    Report
17. SG

    SpainG

    Phoenix

    4 opiniones

    3.0

    4 opiniones

    Fecha de la visita: 8 de mayo de 2022

    overall3food3service3ambience3

    Went to celebrate Mother’s Day early, had not been there in a long time and was craving sushi rolls. The evening started off wrong when we where directed to our table and it was dirty, had to awkwardly wait in between people’s tables for it to be cleaned up. The food was subpar to say the least, the pad tai tasted like it was a reheated plate from the day before, really dry chicken and the shrimp was hard to find and rubbery. My rolls where ok, nothing to come back for. I remembered why We had stopped coming to this restaurant, overpriced blah food and service, will definitely NOT be going back and will never recommend.

    Report
18. SD

    ShannaD

    Phoenix

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 8 de mayo de 2022

    overall1food3service1ambience2

    Every visit to this place is worse than the last.

    Report
19. SH

    ShalaH

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 8 de mayo de 2022

    overall1food4service1ambience3

    It was the worse service I’ve ever had at this location we waited 25 mins before anyone came to our table then it took another 35mins to get our order in by the time our appetizers came they were cold after an hour and a half we told our waitress to have our dinner boxed up cause we were done.

    Report
20. T

    Troyk

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 7 de mayo de 2022

    overall4food5service4ambience4

    Quality food, service was busy, inside was very very loud. Over priced for similar food at comparable restaurants.

    Report
21. OT

    OpenTable Diner

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 7 de mayo de 2022

    overall5food5service5ambience5

    Awesome service and experience! Food was off the chain, magically delicious! It came highly recommended by friends and family, furthermore did not disappoint whatsoever! I will definitely keep going back to Kona often!

    Kona Grill - GilbertRespondió el 12 de mayo de 2022

    Yes, that is the Kona Experience you discovered & we strive for all of guest. We look forward to seeing you again soon.

    Report
22. SH

    StephenH

    Phoenix

    10 opiniones

    VIP
    3.0

    10 opiniones

    Fecha de la visita: 7 de mayo de 2022

    overall3food3service3ambience3

    Mother’s Day brunch. Very noisy environment food and drinks were disappointing..

    Report
23. KC

    KarenC

    Phoenix

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 7 de mayo de 2022

    overall5food5service5ambience5

    Always love Kona Grill. Food was great! Made reservation so we got in quick. It is loud and their prices have gone up but that’s government for you!!

    Kona Grill - GilbertRespondió el 12 de mayo de 2022

    Thank you for the 5 star review!!

    Report
24. DA

    DeeAnne

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 1 de mayo de 2022

    overall1food1service3ambience3

    They did not have brunch menu as advertised on website or Facebook. No bottomless kona French toast.

    Report
25. B

    Brittany

    Condado de Orange

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 1 de mayo de 2022

    overall5food5service5ambience5

    Our severer was excellent. The food was excellent. The restaurant was clean and very accommodating. We always enjoy going to Kona Grill. The ribeye steak and Phili Sushi rolls are incredible!

    Kona Grill - GilbertRespondió hace 4 días

    Thank you for your 5 star review Brittany! We appreciate your feedback and look forward to having you dine with us again soon.

    Report
26. JT

    JenniferT

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 1 de mayo de 2022

    overall3food3service3ambience4

    Had dinner at Kona to celebrate my sons birthday. Something happened with the food and my son didn’t get his dinner until after everyone else was done with their meal. He got the surf and turf and the filet was rare because the kitchen was trying to hurry. It was not his favorite meal. They gave us $10off but should have taken care of his meal.

    Report
27. M

    Mickeyyyy

    Phoenix

    7 opiniones

    3.0

    7 opiniones

    Fecha de la visita: 1 de mayo de 2022

    overall3food2service3ambience3

    Ordered macadamia chicken. Arrived cold and bland. Did not return to the kitchen but will not return to the restaurant. This place old hat/over priced and a has been. Time to move on.

    Report
28. OT

    OpenTable Diner

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 30 de abril de 2022

    overall3food3service3ambience3

    It was okay, didn’t enjoy the service that much but the food was 7/10.

    Report
29. EA

    EileenA

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 27 de abril de 2022

    overall4food3service4ambience4

    Food was bland but not bad. Service was slow but seems to be the norm. Dinner was okay but not special.

    Report
30. TM

    TerriM

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 26 de abril de 2022

    overall1food1service2ambience2

    We showed the $39 date nite and it was still avail to book but they didn't honor. Manager even came out. Husband was told half hr later ribs not avail. For appy they took forever to bring a sauce that wasn't extremely hot. Everyone else was done their appy. The stir fry was not a $25 value. Would not recommend and will not return

    Report
31. MK

    MichaelK

    Phoenix

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 25 de abril de 2022

    overall3food3service5ambience4

    Server was excellent. ‼️The Best part of our visit was the server ‼️ Food service was slow. Food temperature was medium warm to cold slightly disappointed in my steak quality coconut rum cake was dry out overall OK experience will not be in a hurry to stop back😢

    Report
32. OT

    OpenTable Diner

    Phoenix

    2 opiniones

    5.0

    2 opiniones

    Fecha de la visita: 25 de abril de 2022

    overall5food5service5ambience5

    Very good, clean, restaurant. Love the bbq chicken flat bread

    Report
33. CH

    CindyH

    Nashville

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 24 de abril de 2022

    overall5food5service5ambience5

    Went to dinner for Prom and the online reservation was great. Service was excellent and the food was spectacular!

    Kona Grill - GilbertRespondió el 25 de abril de 2022

    Thank you for your 5 star review! We are happy we were able to make your special occasion one to remember. Regards, Dottie

    Report
34. TR

    TaraR

    Phoenix

    9 opiniones

    VIP
    3.0

    9 opiniones

    Fecha de la visita: 24 de abril de 2022

    overall3food2service2ambience3

    Server didn’t pay much attention to us. We had to wait so long to find him to get our check that we were late to a movie. Food was not very good. I’ve been here 3 times and I keep thinking it will get better but it doesn’t. Won’t be back.

    Report
35. JG

    JeffG

    Seattle

    2 opiniones

    VIP
    3.0

    2 opiniones

    Fecha de la visita: 24 de abril de 2022

    overall3food4service2ambience2

    Reserved a high top as the atmosphere is much better in the bar than the dining room but there were no high tops available and no time given for when one would be- not sure why they offer reservations if they can’t fulfill them. Ended up giving us a table on the dining room and the atmosphere was not what we were really looking for. The food was fine, just not the night out we had planned

    Report
36. OT

    OpenTable Diner

    Los Ángeles

    3 opiniones

    4.0

    3 opiniones

    Fecha de la visita: 24 de abril de 2022

    overall4food4service3ambience2

    We went for my sons birthday- reserved for the special occasion and with High School Prom was forgot. Witness of a family that got up to go to restroom with children and went parent and kids returned, the table was being cleared. Family even had all their belongings still at table. Food was good, but sad we were rushed and my son didn’t get a birthday desert and candle.

    Report
37. BK

    BabyKakes

    Phoenix

    22 opiniones

    VIP
    4.0

    22 opiniones

    Fecha de la visita: 23 de abril de 2022

    overall4food5service5ambience3

    We loved the brunch menu. The 3 dollar mimosas were devine!

    Report
38. KG

    KikiG

    San Francisco

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 18 de abril de 2022

    overall4food2service4ambience3

    Not a good experience. Had patio dinner reservations for 3 at Gilbert location. Was seated at a small pub table. List is too long of disappointments from seating to food. Never going back & do not recommend.

    Report
39. G

    Gali

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 17 de abril de 2022

    overall5food5service5ambience5

    Went here for Easter Brunch. Dave our waiter was super awesome!! Food was delicious. I haven't been to Kona G for awhile. Glad we went. Now I want to go again and try other entre'es that I did not have room for. We also saw a slice of carrot cake leave the kitchen--- it looked s-OH Good!! I may need to try that next time.

    Kona Grill - GilbertRespondió el 19 de abril de 2022

    Dear Gali, We are happy to hear that we made your night special! We pride ourselves on our attention to detail and it is exciting to hear that you received the true Kona experience we are proudly celebrated for. Thank you for joining us and we are looking forward to seeing you again, soon! Best, Sarah, General Manager

    Report
40. OT

    OpenTable Diner

    Hawái

    25 opiniones

    VIP
    5.0

    25 opiniones

    Fecha de la visita: 17 de abril de 2022

    overall5food5service5ambience5

    Happy Easter family lunch. Great service and food

    Kona Grill - GilbertRespondió el 19 de abril de 2022

    Thank you for the 5 stars! We appreciate your positive review and are happy to hear you enjoyed your Easter meal. We look forward to seeing you again soon!

    Report