Fecha de la visita: 6 de septiembre de 2026
- Global 1
- Comida 2
- Servicio 1
- Ambiente 2
I was genuinely excited to visit during grand opening weekend after seeing the beautiful marketing and booking a birthday reservation for six. It was frustrating from the start. There was no signage and no phone number listed online, which led me to spend nearly an hour circling on foot in heels with a birthday cake trying to find the entrance. I literally had to pay my uber extra just to wait for me while I looked for this place to drop the cake off. I shared that feedback respectfully because it’s honestly a big deal, especially on opening weekend.
Our server, Estrella, was warm and courteous but couldn’t answer basic menu questions. Someone else had to come explain the dishes. Our food arrived in two waves, 20 to 30 minutes apart. And by the time the second wave of food came, everyone was full and tired.
The low point was the birthday cake. After all the trouble to bring it and store it, the cake was cut in half before we even sang happy birthday or took a single photo. No one asked if we were ready. It just happened.
One of the main draws in the marketing, the fire performance, wasn’t available during our time slot either, which was disappointing since it was such a highlight in their promo.
That said, manager Saul was exceptional. He owned the mistake for the cake being prematurely cut, apologized sincerely, comped our drinks, brought extras, and reduced our bill. His professionalism and genuine care made a real difference. The food was good, but in a city with so many strong options, food alone isn’t enough. Service, organization, and communication matter.
I hope this place succeeds, but I also hope they tighten execution so future guests get the experience the marketing promises. Currently, I cannot say that I will be back here.
