BJ's Restaurant & Brewhouse - Cerritos

Ordenar por

Filtros

1. BW

   BillyWilly616

   Los Ángeles

   2 opiniones

   2.0

   2 opiniones

   Comieron hace 5 días

   overall2food1service3ambience2

   The food was very disappointing! A capresse salad with 2 small pieces (jot slices) of tomatoes and the prime rib... well greasy, tough and thin. The waitress was nice and semi-apologetic. Over all.... LOUSY!!

   BJ's Restaurant & Brewhouse - CerritosRespondió hace 2 díasSorry to hear that! Sounds like we really missed the mark, and we want to apologize for your less-than-stellar experience. Please swing back by our location and personally share this experience with the manager so we can do right by you.

   Report
2. OT

   OpenTable Diner

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 11 de junio de 2022

   overall5food5service1ambience5

   Food is good but the service is pretty bad

   BJ's Restaurant & Brewhouse - CerritosRespondió el 16 de junio de 2022We are so sorry for the service you received from us. We would have felt the same way you did about this visit. Our service should be much better. We will address this with our staff and hope you can give us another chance. Thank you for your feedback. Please swing back by our location and personally share this experience with the manager so we can do right by you.

   Report
3. TW

   ToniW

   Nueva York

   13 opiniones

   VIP
   4.0

   13 opiniones

   Fecha de la visita: 10 de junio de 2022

   overall4food4service5ambience4

   Our waiter was excellent, food was good as always

   BJ's Restaurant & Brewhouse - CerritosRespondió el 13 de junio de 2022Thank you for this kind review, Toni. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

   Report
4. M

   Metoo

   1 reseña

   4.0

   1 reseña

   Fecha de la visita: 10 de junio de 2022

   overall4food5service5ambience4

   BJ's is always good. However, I made a reservation and the girl at the desk gave me an attitude. She did not want to accept the reservation until I showed her the confirmation on the phone. Then with a snarky attitude she said "well I can seat you in the back." So, I ask do I want to go through that again? She needs to have a discussion with her supervisor..

   BJ's Restaurant & Brewhouse - CerritosRespondió el 12 de junio de 2022We are sorry to read your recent experience with us was not up to par. We will work with our team to make sure this does not happen again.

   Report
5. OT

   OpenTable Diner

   Los Ángeles

   1 reseña

   3.0

   1 reseña

   Fecha de la visita: 10 de junio de 2022

   overall3food3service1ambience3

   Our server have difficult time taking our order. My husband’s order was incorrect and have to order something else.

   BJ's Restaurant & Brewhouse - CerritosRespondió el 12 de junio de 2022Thank you for bringing this to our attention. We are terribly sorry for our service during your visit. Our staff should be much more attentive, and we will address this with them. We hope you will give us another chance and if anything about your experience can be improved, don't hesitate to bring it to the attention of one of our managers.

   Report
6. JK

   JohnK

   Condado de Orange

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 26 de mayo de 2022

   overall5food5service5ambience5

   Three of us meet every month at BJ's and have never been disappointed. Again this time, we had a great time.

   BJ's Restaurant & Brewhouse - CerritosRespondió el 28 de mayo de 2022Thank you so much for this review, John. We're very happy you enjoyed dining with us. We look forward to seeing you again soon!

   Report
7. OT

   OpenTable Diner

   Los Ángeles

   2 opiniones

   5.0

   2 opiniones

   Fecha de la visita: 18 de mayo de 2022

   overall5food4service4ambience3

   THE PAZOOKIE IS EVERYTHING

   BJ's Restaurant & Brewhouse - CerritosRespondió el 19 de mayo de 2022Thank you so much for your kind words, we strive to always provide great food for our guests to enjoy. We’re glad you loved the food and hope to see you back soon!

   Report
8. OT

   OpenTable Diner

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 6 de mayo de 2022

   overall5food4service5ambience5

   Mother’s Day

   BJ's Restaurant & Brewhouse - CerritosRespondió el 8 de mayo de 2022Thank you so much for this review. We're very happy you enjoyed dining with us. We look forward to seeing you again soon!

   Report
9. A

   Aysh

   1 reseña

   3.0

   1 reseña

   Fecha de la visita: 9 de abril de 2022

   overall3food3service1ambience3

   Appetizer was served before we got any water on the table or cutlery. Very hard to get the server's attention

   BJ's Restaurant & Brewhouse - CerritosRespondió el 12 de abril de 2022We are terribly sorry for our service during your visit. Our staff should be much more attentive, and we will address this with them. We hope you will give us another chance and if anything about your experience can be improved, don't hesitate to bring it to the attention of one of our managers.

   Report
10. VS

    ViridianaS

    1 reseña

    2.0

    1 reseña

    Fecha de la visita: 2 de abril de 2022

    overall2food5service1ambience4

    The waitress was clueless with our table, she didn’t even gave us cutlery at the beginning and when the food arrived we had to remain her that we needed some forks, we waited so long that when the forks finally arrived our food was already cold. She also kept forgetting our drinks and every time she passed by the table she was talking with her coworker. We didn’t received good attention from our waitress, never asked us if everything was okay or if we needed anything else we had to look for her and called her if we needed something. Also it was a reservation and I specified that we wanted a booth and they didn’t have us one, I told the host and she said that if we wanted a booth they had to put us back in their wait list and wait for a booth. I think they need more to have more control. Besides the bad experience with the service, the food on the other had was delicious! Kinda cold but oh well.

    BJ's Restaurant & Brewhouse - CerritosRespondió el 3 de abril de 2022We are terribly sorry for our service during your visit. Our staff should be much more attentive, and we will address this with them. We hope you will give us another chance and if anything about your experience can be improved, don't hesitate to bring it to the attention of one of our managers.

    Report
11. G

    Guysmaybe

    Palm Springs

    8 opiniones

    4.0

    8 opiniones

    Fecha de la visita: 29 de marzo de 2022

    overall4food5service4ambience4

    Food was very good. Great menu for the little ones.

    BJ's Restaurant & Brewhouse - CerritosRespondió el 31 de marzo de 2022Hey there! Thanks so much for your feedback about our food! It's always good to hear that we're making people happy. We look forward to seeing you again soon!

    Report
12. RS

    RaulS

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 28 de marzo de 2022

    overall1food1service3ambience3

    Made a reservation and still had to wait 15 min for a table. 2 of us ordered rib eye medium and got rare the first time and sent it back, 2nd time it was medium rare and the center was still rare. With the outside burnt. Clearly the chef doesn’t know how to cook steaks. Beer isnt what it used to be. Floor from when entering all the way to the back where they seated us was slippery wife and mom almost fell carrying a baby and a toddler

    BJ's Restaurant & Brewhouse - CerritosRespondió el 29 de marzo de 2022Thank you for sharing your experience Raul. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.

    Report
13. KG

    KatG

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 24 de marzo de 2022

    overall4food4service5ambience5

    We had a very pleasant experience. Our waitress was awesome, so busy but yet so attentive to all our needs. Thank you!

    BJ's Restaurant & Brewhouse - CerritosRespondió el 25 de marzo de 2022Hi Kat. Thank you very much for this review. We're so happy you feel this way about us, and we hope to see you soon.

    Report
14. LM

    LizM

    San Diego

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 14 de marzo de 2022

    overall4food3service4ambience4

    Good food and friendly service, went for a late dinner and they were out of a lot of things. But still love this location.

    BJ's Restaurant & Brewhouse - CerritosRespondió el 17 de marzo de 2022Thank you for this kind review, Liz. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

    Report
15. A

    Adhizon

    Condado de Orange

    6 opiniones

    2.0

    6 opiniones

    Fecha de la visita: 14 de marzo de 2022

    overall2food2service1ambience1

    We came for the Pi Deal $3.14 1-topping mini pizzas. 1 of the 2 pizzas ordered came out wrong so my other child had to wait for it to be remade while being jealous seeing her sister eat her correctly delivered pizza. The salad I ordered was a tad salty. I don’t know if it was the dressing or the chicken that was making it salty. After our initial server, Josh, was put on a 30min break after just starting his shift 20mins earlier, his replacement did not do a good job checking on our table or the other tables in their assigned area. Many plates on the tables were not getting cleared out and new tables had a long wait to get service. Finally after Josh came back fr him break, I flagged him down because his replacement never once came to check on us even after all our plates were finished. I had to ask him to put an order for a pizookie for our dessert only for it to take another 20+mins for it to arrive. Another damper was tables were too stacked close to 1 another. When using the bathroom, it was filthy and toilet tissues were emptied in stalls. Not planning to go back to BJs any time soon after this poor experience.

    BJ's Restaurant & Brewhouse - CerritosRespondió el 17 de marzo de 2022We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.

    Report
16. JE

    JessicaE

    Los Ángeles

    1 reseña

    2.0

    1 reseña

    Fecha de la visita: 28 de febrero de 2022

    overall2food3service2ambience2

    Bad service and very slow service. Food came out cold.

    BJ's Restaurant & Brewhouse - CerritosRespondió el 2 de marzo de 2022We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.

    Report
17. OT

    OpenTable Diner

    Los Ángeles

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 28 de junio de 2020

    overall5food5service5ambience5

    Great experience staff is nice and food is great!

    Report
18. D

    Drew

    Dallas

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 27 de junio de 2020

    overall4food5service3ambience5

    We were sat next to the servers station which is normally not a problem but this particular visit it was. At one point there were about 5 servers in the small station discussing work, schedules, and commenting on patrons at the bar. I was trying to enjoy my first meal outside the house in months but I felt like it was in a business meeting. I finally decided I would take my food to go and finish it at home but the problem now is my server was nowhere to be found. So the food was great but the service wasn’t ideal. I still tipped because I know the servers are putting their health at risk showing up to work but I probably won’t be back anytime soon.

    Report
19. OT

    OpenTable Diner

    Los Ángeles

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 26 de junio de 2020

    overall5food5service3ambience4

    The food was pretty good made a reservation at 8 got there at 7:30 and got seated at 7:35!!!! Lol

    Report
20. J

    Jeff

    Condado de Orange

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 7 de junio de 2020

    overall5food5service5ambience5

    Felt very safe going to lunch with my parents who are seniors. All the staff take the safety measures seriously: all staff wore masks the entire time, they had a table in front of the entrance to take reservations, the seating was spread out, each table had an individual QR codes so you could see the limited menu and pay your bill in touchless way, no table condiments, but they served us on plates, regular table wear and cloth napkins. glass drinkwear. Have no problems going again with my parents or anybody else who needs to be careful.

    Report
21. EW

    EllenW

    Condado de Orange

    10 opiniones

    VIP
    3.0

    10 opiniones

    Fecha de la visita: 2 de febrero de 2020

    overall3food2service3ambience3

    Food was cold, no silverware, water came late. Normally the service is very good. We had to do a lot of waiting.

    Report
22. LM

    LauraM

    Nueva York

    3 opiniones

    2.0

    3 opiniones

    Fecha de la visita: 23 de diciembre de 2019

    overall2food2service4ambience4

    Appetizers were cold, our server took it back and brought us a new one but it was also cold. Our server took it off our bill... It was very busy and it took longer than normal to get our dinner. When it finally arrives it was just ok... still a little cold for my tase but we were hungry and the kids were restless so We are and skipped dessert.

    Report
23. JC

    JosieC

    San Francisco

    9 opiniones

    1.0

    9 opiniones

    Fecha de la visita: 14 de diciembre de 2019

    overall1food1service1ambience3

    This was a horrible experience. When we arrived, host made a comment about how making the reservation on Open table was like making one over the phone, but still sat us promptly. I do not understand what purpose the comment served other then to be snarky. Once sat, the server was very pleasant, took out drink order. We waited 30 minutes to get to our table which is unacceptable considering they appeared to have had plenty of staff . At that point , when the server came around to take out food order, we decided to just pay for our drinks and leave It was a shame considering the restaurants ambiance was great and was looking forward to having meal there.

    Report
24. MA

    MAMA

    Los Ángeles

    13 opiniones

    VIP
    4.0

    13 opiniones

    Fecha de la visita: 13 de diciembre de 2019

    overall4food5service4ambience5

    I gave 4 stars for service, because I am not able to split the stars between the reception desk, who gets a -5 due to their failure to greet, and their very unfriendly seating style, and the table staff, who earned a 5 for their cheerful greeting, smiles, and excellent service. The food and drinks were delivered quickly, and were especially tasty on this night!

    Report
25. MR

    MarilynR

    Los Ángeles

    20 opiniones

    VIP
    5.0

    20 opiniones

    Fecha de la visita: 9 de diciembre de 2019

    overall5food5service4ambience4

    They were very busy. Glad we had a reservation. Lots of staff on hand who did a great job. Food was excellent.

    Report
26. OT

    OpenTable Diner

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 26 de noviembre de 2019

    overall5food4service3ambience4

    Avacado rolls are our all time favorites. Very good menu. Almost everything for all type of food lovers. There are few great vegetarian healthy options like , cauliflower pita rolls and peruvian quinoa bowl. Kids menu is also very rich unlike other restaurants . 👍👍👍👍

    Report
27. FD

    FamilyDiner

    Condado de Orange

    12 opiniones

    1.0

    12 opiniones

    Fecha de la visita: 10 de noviembre de 2019

    overall1food1service1ambience1

    After being seated, we waited 20 minutes without seeing a waiter. I complain to the hostess who said she would send someone right over. 10 minutes later, still no one. I asked for the manager. 10 minutes later we left, still not having seen a waiter or the manager. This was for a birthday dinner. We will not go back, and urge anyone considering this restaurant to think twice.

    Report
28. SR

    StellaR

    Los Ángeles

    3 opiniones

    3.0

    3 opiniones

    Fecha de la visita: 5 de noviembre de 2019

    overall3food3service3ambience4

    Menus were sticky and grimy. Pizza was undercooked and not sliced well (a small task that makes a big difference). Drinks were good, no salt in margarita (not offered). Server was pleasant and helpful.

    Report
29. OT

    OpenTable Diner

    Los Ángeles

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 21 de octubre de 2019

    overall5food5service4ambience4

    It was quick with the app and good service.

    Report
30. OT

    OpenTable Diner

    Condado de Orange

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 15 de octubre de 2019

    overall4food4service4ambience5

    At first they said they wouldn’t take an open table reservation. So we went searching other venues. Shortly we got a text saying our 59 min wait table was ready. I love their enlightened menu w healthy choices, so I was glad they worked us in. I think open table needs to explain the process to them.

    Report
31. KT

    KeriT

    Los Ángeles

    1 reseña

    2.0

    1 reseña

    Fecha de la visita: 19 de septiembre de 2019

    overall2food3service2ambience4

    LOVE the food usually, fun atmosphere. This time long wait for food and it came almost COLD. Had not seen server for quite some time so suspect she did not deliver timely (considering 2 meals affected). Others didn't mind. New SP Fries requested, advised would eat salmon dinner. Almost done and new salmon dinner delivered. Told to keep it; took it home. NICE but should not have been necessary. Restrooms almost out of TP, several rolls were out. Manager standing around chatting with coworker. Seems could have been directing restroom cleaning. Not too busy. Still had fun but management that night seemed quite off.

    Report
32. LI

    LikedItOrNot

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 8 de septiembre de 2019

    overall5food4service5ambience5

    Will definitely go back there again. We enjoyed it at this location as well.

    Report
33. OT

    OpenTable Diner

    Los Ángeles

    3 opiniones

    4.0

    3 opiniones

    Fecha de la visita: 2 de septiembre de 2019

    overall4food4service3ambience3

    Had to cancel my drink because it was brought last. Had to order 3 times with 3 different people.

    Report
34. VR

    VictoriaR

    Los Ángeles

    2 opiniones

    1.0

    2 opiniones

    Fecha de la visita: 30 de agosto de 2019

    overall1food2service1ambience1

    The BJs in Lakewood I would not recommend to anyone. Our server came by to get drinks and then came back to take our order. We waited an hour before even getting our appetizer. And then another 45 to get our food. Our server had come by four times to let us know that our second pizza would be comped because it took so long (and mind you, the place wasnt busy, no wait time, no large crowds, and there were plenty of open tables) anyway, the manager came by and said they apologized for the wait and if there was anything he could do. We said that the server was going to comp the second pizza (a medium two topping pizza so like 18 bucks). We get our check and nothing has been comped. We ask our waiter what happened and all she said was if the manager didnt take care of it that it wasnt going to happen. We paid and got the hell out of there. Will never go back.

    Report
35. OT

    OpenTable Diner

    Condado de Orange

    2 opiniones

    4.0

    2 opiniones

    Fecha de la visita: 21 de agosto de 2019

    overall4food4service3ambience4

    Server had a large party to deal with. We got food but not salad and no utensils. Had to ask twice. I was surprised they didn’t check on drink refills. Did not expect it to be so busy on a Tuesday. Their new lighter fare menu is excellent!!

    Report
36. MN

    MaryN

    Los Ángeles

    2 opiniones

    3.0

    2 opiniones

    Fecha de la visita: 21 de agosto de 2019

    overall3food2service1ambience3

    I have been there many times but it’s been awhile, and it’s changed for the worse. It seamed that all the servers were new and in organized. Food was not good, I got the prime rib beef dip and it was pieces of dried beef from the outside of the prime rib, if it was prime rib and the bun was very dry. The auju was served in a very small cup that a side of catsup or ranch dressing would be served in, and too small for the sandwich to fit in. Another of my guests got the soup and it was served cold, sent back and was barely warm when reserved. It took about an hour to get our food, and another half hour to get dessert after it was ordered. What has happened to the restaurant???

    Report
37. OT

    OpenTable Diner

    Condado de Orange

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 27 de julio de 2019

    overall3food3service4ambience4

    Had to wait 30 minutes after checking in. Pizza was served cold.

    Report
38. OT

    OpenTable Diner

    Los Ángeles

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 7 de julio de 2019

    overall5food5service5ambience5

    The hostess was great, friendly and very attentive

    Report
39. OT

    OpenTable Diner

    Condado de Orange

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 5 de julio de 2019

    overall1food4service1ambience3

    Service was terrible. Waitress had no eye contact because she was trying to enter orders into iPad. It took forever to get our order taken and then she only wanted our drink order even though we all were ready to order food as well. Took her another 15 minutes to come back to get the food order. They weren’t busy even though it was a holiday, but we didn’t get our food for until we’d been seated for at least an hour. Also took the waitress forever to deliver our check and to bring it back for us to sign. The food was good but the poor service made it a one star experience.

    Report
40. G

    Gilbert

    Los Ángeles

    3 opiniones

    5.0

    3 opiniones

    Fecha de la visita: 30 de junio de 2019

    overall5food5service5ambience5

    Our server, Betty, was the absolute best! One of our group had a dietary special request and this was taken care of.

    Report