Carluccio's - Leeds Trinity

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1. LB

   LucyB

   1 reseña

   1.0

   1 reseña

   Comieron hace 3 días

   overall1food1service1ambience2

   Terrible food, bad service. Wouldn’t dine at Carluccio’s again.

   Report
2. KS

   KarenS

   Yorkshire

   1 reseña

   2.0

   1 reseña

   Fecha de la visita: 27 de enero de 2023

   overall2food1service1ambience2

   Food poor, service very slow . Had to ask where was ! Think we were forgotten. When food finally came had to rush eating it to get to our concert on time 😡 They did give a discount on the bill but wouldn’t go back . Very disappointed .

   Report
3. MM

   MichaelM

   Yorkshire

   2 opiniones

   5.0

   2 opiniones

   Fecha de la visita: 25 de enero de 2023

   overall5food5service5ambience5

   Our waitress was exceptional Attentive and helpful Our chicken salad was very tasty and we all enjoyed our food Will certainly be returning

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4. RD

   RebeccaD

   1 reseña

   3.0

   1 reseña

   Fecha de la visita: 15 de enero de 2023

   overall3food4service3ambience2

   The food was generally nice but there was so much unavailable - 4 things that we would have chosen we weren't able to order. We weren't told this when we were seated so it's disappointing to find out at the point of ordering that you can't have what you've chosen. Greasy fingerprints on the menu don't give a good first impression. But we were happy with what we ordered and because it was quiet, we weren't rushed out after we finished.

   Report
5. KL

   KevL

   Yorkshire

   5 opiniones

   2.0

   5 opiniones

   Fecha de la visita: 14 de enero de 2023

   overall2food2service1ambience2

   Disappointingly, the service and the food was atrocious. Myself and one guest were seated but it took over twenty minutes to be approached for anyone to take our order. It was then a further twenty-five minutes before our drinks arrived; it was simply two beers so not a complicated order. Our meals (no starters had been ordered) arrived one hour and ten minutes after we had been seated. My order, a relatively simple order of Chicken Milanese was not hot, in fact barely warm, although my guest's meal was delivered hot. The only positive is that the 'side' of Focaccia bread was good. Indeed, our 'allotted table time' of ninety minutes would have been insufficient to eat our one course selected! I could not in any way recommend Carluccio's at Leeds Trinity, it was shockingly poor; eat somewhere else would be my advice.

   Report
6. OT

   OpenTable Diner

   Londres

   8 opiniones

   4.0

   8 opiniones

   Fecha de la visita: 13 de enero de 2023

   overall4food4service4ambience4

   Spacious, airy, lovely ambience. We both had seafood linguine and it was delicious. Good service, very pleasant.

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7. P

   Pastalover

   Edimburgo

   2 opiniones

   3.0

   2 opiniones

   Fecha de la visita: 8 de enero de 2023

   overall3food2service3ambience2

   It was a Sunday in January so quiet as could probably be expected but seemed without ambiance. Also with only one person serving / taking orders it was a bit slow and some things were forgotten. The menu seemed to be reduced(?) and the food was average - I ordered my favourite dish and it was mostly tasteless where it is normally flavoursome (I'm in good health so not my tastebuds!). The pasta was watery and there were quite a few strands of spaghetti in the bottom of my bowl - my dish was not a spaghetti meal! The other people in our group also said their food was average and no one would be in a rush to go back - which is sad as we've had lots of lovely meals there in the past.

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8. OT

   OpenTable Diner

   Yorkshire

   3 opiniones

   5.0

   3 opiniones

   Fecha de la visita: 30 de diciembre de 2022

   overall5food4service5ambience4

   I gluten free. Other diners all usual menu. Waiter was fab! Have to keep switching outside heaters which is a bit annoying. Just being picky because really everything was fabulous!!! Limited choice of gluten free pudding!

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9. S

   Sandy

   Yorkshire

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 30 de diciembre de 2022

   overall5food5service5ambience5

   Went for lunch with my amazing granddaughter and her boyfriend before she jets off to Australia for a year of adventures. Lunch was just lovely and the service was outstanding. The raspberry Bellinis were out of this world !

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10. CB

    ChrisB

    Yorkshire

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 29 de diciembre de 2022

    overall3food5service1ambience4

    Unfortunately the wait time for the food was unacceptable. The food quality itself was really good, however it took more than 90 minutes to arrive from ordering. As this was a lunch time I would never expect to wait that long. Although I did complain at the time, we didn’t really get an apology or a reason for the wait. Customers around us seemed to get their food fairly quickly so I don’t think this was down to anything other than a mistake in the kitchen. When we arrived we were also asked if and who was celebrating a birthday - however no further mention was made to this (not sure if they would normally make a fuss). I cannot complain about the food quality as it was very good for the price.

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11. NM

    NicolaM

    Manchester

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 29 de diciembre de 2022

    overall3food3service3ambience3

    lots of food unavailable at 12.45 which was dissappointing

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12. C

    Chris

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 27 de diciembre de 2022

    overall1food1service5ambience3

    So bad I have sent a complaint. Half the menu was unavailable (not an exaggeration) and food that did arrive was terrible. Definitely not worth the money. Go elsewhere.

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13. RM

    RachelM

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 27 de diciembre de 2022

    overall3food5service2ambience2

    We left standing to be seated at our table for 30 mins after our booking time. The service was very slow for our order but once the food arrived it was delicious.

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14. LI

    LyndaI

    Yorkshire

    14 opiniones

    VIP
    3.0

    14 opiniones

    Fecha de la visita: 24 de diciembre de 2022

    overall3food3service3ambience3

    We were warmly welcomed but due to the time of booking there was limited food availability so we left. Staff were very apologetic but we ate else where.

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15. EB

    EmmaB

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 22 de diciembre de 2022

    overall5food5service5ambience5

    Beautiful food. Excellent service. Will definitely be returning

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16. RM

    RachelM

    Yorkshire

    2 opiniones

    4.0

    2 opiniones

    Fecha de la visita: 22 de diciembre de 2022

    overall4food4service4ambience3

    Booked for ladies lunch. Relatively quiet with many empty tables but put us near a table with children next to the toilets. Why? Service good especially a young man who was friendly, cheerful & professional. Food nice but was not asked during meal if everything was okay. Wine nice but expensive.

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17. M

    Marmaduchess27

    Yorkshire

    2 opiniones

    3.0

    2 opiniones

    Fecha de la visita: 21 de diciembre de 2022

    overall3food3service2ambience2

    Disappointing this time. Was there for a family celebration before Christmas. Unfortunately they had run out of a lot of the items we requested. No sirloin steak 4 days before Christmas?! Plus seafood linguine again had no mussels and squid in it so we couldn’t order this either. Seems to be some serious supply issues/stock ordering issues for this restaurant now. Never seen a manager on site who is in control of the restaurant and stock issues. Such a shame as it was previously a very good restaurant in a cracking location in the centre of Leeds.

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18. CS

    CSwift

    Yorkshire

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 21 de diciembre de 2022

    overall1food1service1ambience1

    This restaurant is not serving what we understand to be Carluccio's food. The Prawns Marinara (Starter) comprised 4 small prawns and tomatoes stewed in chilli. There was no fennel seed, garlic or olive oil. We ate the prawns and foccacio and hoped for better with the mains, after mentioning to the server that there was chilli in the sauce. No response. When it came, the children's lasagne had chilli in the tomato sauce. My granddaughter could not eat it. The tomato sauce to accompany the children's Chicken Milanese again was spiced with chilli, and so spoilt the dish. We paid up and left. After being customers of Carluccio's for years- in Leeds, Manchester York and Harrogate we will not be going again. £107 for a bad experience.

    Report
19. D

    Disappointed

    Yorkshire

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 21 de diciembre de 2022

    overall1food2service1ambience2

    Booked a table at Carluccios Leeds Trinity. Waited 45mins for starters and then another 30 mins later for mains which all arrived at different times with the last plate 15 mins after the others. If understaffed to the point of not being able to serve people who have booked then others should not be given a table which slowed the service. Poor management on behalf of the manager. Food was very poor, overcooked chicken saltimbocca floating in oily sauce on old soggy fried potatoes. Sea bass was two fried scrawny pieces falling apart on a bed of halved cherry tomatoes. Thrown together with little skill or panache. The staff tried to pacify us with free garlic focaccia which we did not want. The very worst Carluccio meal we have had.

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20. J

    Jay44

    Cheshire

    1 reseña

    2.0

    1 reseña

    Fecha de la visita: 19 de diciembre de 2022

    overall2food2service2ambience2

    We decided to treat ourselves to lunch out whilst Christmas shopping and chose Carluccio’s. We were disappointed that the Christmas menu wasn’t available 7 days before Christmas but selected similar food from the al la carte menu. The service was reasonable to begin with then we watched and waited and waited for our £15 odd main course … the restaurant wasn’t rammed but quite busy so we were patient. We could see the chef was working hard and was mostly hitting the bell when meals were ready to be taken out… except when our plates appeared… they sat and sat then my husband went to the cloak room and they were still sat on the pass when he returned. It must have been for at least five minutes… I was just about to ask when someone noticed them and they were served to us. The side of broccoli was lukewarm and the main just about on the right side of warm. The sautéed potatoes were undercooked. The waitress wasn’t really interested when she asked later how the meal was… I said just about okay… don’t think she even heard me and didn’t enquire further. Needless to say we didn’t leave a tip and won’t be returning. Its a shame when these small but important details are overlooked… We know Carluccio would be tutting and turning in his grave…

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21. JR

    JudithR

    Londres

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 15 de diciembre de 2022

    overall5food5service5ambience5

    Lovely staff, good food, pleasant atmosphere. A really nice dining experience.

    Report
22. NS

    NickS

    Gloucestershire

    4 opiniones

    VIP
    4.0

    4 opiniones

    Fecha de la visita: 13 de diciembre de 2022

    overall4food3service4ambience2

    Service was good, 3 main courses sold, we both chose chicken saltimbocca. Wasn’t the best, it was cooked to fast, the chicken was pink under the ham and there was way too much oil which drowned the rucola. A bit disappointed as we visit the Beverley restaurant quite often and normally have a good experience. Only 6 people in the restaurant which is located in a shopping centre

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23. GG

    GGGG

    Yorkshire

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 10 de diciembre de 2022

    overall1food1service1ambience1

    Service non existent. Had to wait and then walk up to someone to be seated (had a reservation) whilst staff wandering past ignoring us. Once seated waited 15-20 mins to make drinks order so did food order at same time plus a table who arrived after us were given drinks before us. Food was poor quality, thought would be safe ordering lasagne but it had no flavour (no garlic or herbs)! Took nearly an hour for main courses to arrive. We had to get someone’s attention again to order more drinks when our glasses had been empty a while and no food in front of us. Luckily there was a way to pay the bill online using the QR code on the table which meant we were able to leave when we wanted to without having to get someone’s attention. The restaurant wasn’t full and had a lot of staff so not sure why service was so poor.

    Report
24. AL

    AnnemarieL

    Yorkshire

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 8 de diciembre de 2022

    overall3food4service2ambience2

    Most of us chose the lunch menu, 1 friend wanted a pizza, in an Italian restaurant, pizzas are unavailable at this location 🤔 One friend wanted steak. There was no steak. Another friend wanted a side of broccoli, there was no broccoli, however, 3 stems of broccoli were on another friends salad. The food we did receive was delicious but the overall experience was disappointing.

    Report
25. NF

    NotFussy

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 3 de diciembre de 2022

    overall3food3service4ambience1

    Ordered 3 food items only to be told didn’t have them (it was only 630pm!) and one was on the specials list! No atmosphere- at least play some Italian music to cheer people up. Waitress, Harriet was lovely and very apologetic. Toilets were disgusting, no toilet paper for hours despite telling them when first went in. Good old Harriet to the rescue. Probably wouldn’t go back. Antonio…..not good mate. ☹️

    Report
26. MR

    MarieR

    Yorkshire

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 3 de diciembre de 2022

    overall5food5service5ambience4

    Great food & fast service. Well informed regards food not available and questions answered when asked.

    Report
27. MW

    MaryW

    Yorkshire

    3 opiniones

    4.0

    3 opiniones

    Fecha de la visita: 3 de diciembre de 2022

    overall4food4service4ambience4

    Leeds was very busy and so was Carluccios. However the service was great and the food very tasty. We were on a tight schedule as we were going to the theatre, but the waitress did everything to make it as quick as possible. We then had some time to spare.

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28. DS

    DebbieS

    Yorkshire

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 2 de diciembre de 2022

    overall3food2service2ambience2

    For the food I would say it was a bit overpriced The service was slow , for a two course meal we was in there for over two and half hours

    Report
29. TB

    TraceyB

    Yorkshire

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 1 de diciembre de 2022

    overall4food4service3ambience4

    Food was very tasty but service was terribly slow.

    Report
30. S

    Siddey70

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 1 de diciembre de 2022

    overall4food4service5ambience4

    Nice atmosphere, polite attentive service. Food arrived quickly and was well presented. Reasonable value, bearing in mind city centre location.

    Report
31. SM

    SusanM

    1 reseña

    2.0

    1 reseña

    Fecha de la visita: 30 de noviembre de 2022

    overall2food3service2ambience2

    We had a very poor experience, although the food was good. There was about an hour's delay between our starters and mains, arising from a problem apparently with the fryer. Our son had to leave very quickly after the main course, so we gave up at that point and asked for the bill. The first one was around double what we expected, and we rejected it, as it had included someone else's steaks. Then the replacement bill was wrong as it included someone else's coffee. There were a few other issues, our table was in the way of other diners with a pram going past, so we had to move the furniture, and the carafe of wine appeared which was white rather than the red we ordered. The waiting staff did their best but not a good experience unlike previous visits and we will probably go elsewhere next time.

    Report
32. DC

    DonnaC

    Londres

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 30 de noviembre de 2022

    overall3food4service3ambience3

    Friendly staff, quick with drinks and starters, then nearly an hour to wait for main course, was told there was an issue with the water, which was obviously out of their control, however an update would have been nice, or the offer of another drink whilst waiting - we were left alone and had to ask for a drink and also why there was a delay. Then the kitchen was so smoky we went home smelling of it. Later, we were still talking at the table when one of the staff started dragging a table and chairs across the floor, not ideal.

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33. VB

    VivienB

    Yorkshire

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 26 de noviembre de 2022

    overall4food5service4ambience3

    We had olives and pesto nuts with cocktails, followed their signature dish- penne with crispy spinach balls and courgettes- all of which which was delicious. Would have given them 5 stars but we twice asked for water but didn’t get it.

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34. SB

    SarahB

    Yorkshire

    4 opiniones

    3.0

    4 opiniones

    Fecha de la visita: 26 de noviembre de 2022

    overall3food3service2ambience3

    Drinks took ages to come, the starters on the kids set menu never came.... very disappointing

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35. SD

    SamanthaD

    Londres

    3 opiniones

    4.0

    3 opiniones

    Fecha de la visita: 23 de noviembre de 2022

    overall4food4service4ambience3

    Food was delicious, there was a small issue but it was dealt with well

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36. DG

    DavidG

    Yorkshire

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 20 de noviembre de 2022

    overall4food4service4ambience4

    Well cooked food, reasonable prices. Service was a little slow but acceptable. I liked the facility to pay at the table with the QR code. Pasta veganesca could have done with a bit more “punch” and couldn’t taste any chilli.

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37. KM

    KelvinM

    Northampton

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 19 de noviembre de 2022

    overall1food1service1ambience1

    Terrible & poorly cooked food. In fact uncooked or burnt. The presentation looked as though the food had just been thrown on the plate. I’ve not had food this bad for many a year.

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38. C

    Creseast

    Yorkshire

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 17 de noviembre de 2022

    overall4food4service4ambience4

    Very pleasant evening with hot food and good service

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39. SB

    SusanB

    Yorkshire

    2 opiniones

    4.0

    2 opiniones

    Fecha de la visita: 14 de noviembre de 2022

    overall4food4service5ambience4

    Nice lunch well presented. Service good - no criticism. House wine really good!

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40. OT

    OpenTable Diner

    Yorkshire

    3 opiniones

    3.0

    3 opiniones

    Fecha de la visita: 12 de noviembre de 2022

    overall3food4service4ambience3

    Too many items out of stock on both food and drinks.

    Report