Casa Oceano - The Tsubaki Tower

Ordenar por

Filtros

1. OT

   OpenTable Diner

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 19 de mayo de 2022

   overall5food5service5ambience5

   so nice. perfect :)

   Casa Oceano - The Tsubaki TowerRespondió el 20 de mayo de 2022Håfa Adai (Hello), Thank you for taking the time to write us a review. We are delighted to hear you enjoyed your dining experience with us and had a great time. We look forward to having you again for another great experience. Si Yu’os Ma’åse’ (Thank you!), The Tsubaki Tower Management Team

   Report
2. CK

   ChuungK

   Guam

   1 reseña

   4.0

   1 reseña

   Comieron hace 2 días

   overall4food4service3ambience4

   Maybe because there were too many people, but the dervive was somewhat slow and we had quite a few plates left on the table.

   Report
3. MT

   MeganT

   Guam

   1 reseña

   4.0

   1 reseña

   Comieron hace 2 días

   overall4food5service5ambience4

   Everything was almost perfect. We sat outside on the patio (which I would highly recommend) and the ambiance was absolutely amazing. The service was top notch, we almost felt like we were VIP’s. They do get a bit crowded and the noise level is a bit high, nonetheless the service and food quality was too amazing. And their price is totally worth it for all the inclusive beverages. Our refills took a bit of time but my server (Hiwot) always made sure to check on us along with other servers. The cashier (Alexis) offered a military discount we didn’t know we could use! She was so helpful and informative and went out of her way to accommodate our seating requests and birthday request last minute and made sure to ask how our night was overall at the end of the night. The servers ended our night by singing happy birthday as well. 10/10. Now, the only downfall was when getting our food we had the worst service experience. When asking questions, the kitchen staff seemed like they were in a rush and didn’t care to answer my questions when asking about the dishes. I could say the only station I kept going back to was the sushi station because it was the only place I did not feel like such a hassle or burden. The kitchen staff seemed so unhappy, and unwilling to be there I would advise if they don’t like their job they should quit. At first, I tried to empathize because I do see it was busy. But if the servers outside can provide me and my husband outstanding service despite how busy they were (and they were busy) The kitchen staff should at least be able to fake a smile because they definitely made us feel like we were asking for way too much. I tried to ask one of the kitchen staff for their supervisors & they didn’t seem to care. I had to ask my husband to get my food after the first three encounters with kitchen staff because I was not having it anymore. overall, I would still come back for the quality of food and the service/ambiance outside.

   Report
4. OT

   OpenTable Diner

   Guam

   2 opiniones

   5.0

   2 opiniones

   Comieron hace 7 días

   overall5food5service5ambience5

   Our group of three enjoyed going through the different parts of the buffet. The servers at the stations were friendly and very helpful. The servers for our table was attentive and checked on us often. Great experience overall!

   Report
5. OT

   OpenTable Diner

   Guam

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 3 de agosto de 2022

   overall5food5service5ambience5

   Great service and food

   Report
6. OT

   OpenTable Diner

   Guam

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 2 de agosto de 2022

   overall5food4service5ambience5

   Nice view, Nice food

   Report
7. MD

   MaryD

   Guam

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 30 de julio de 2022

   overall5food5service5ambience5

   The employees were very friendly and attentive. Food was great. The ambiance was very relaxing. The best part was, it was my son’s birthday, and they brought him a cake and sang happy birthday to him. It caught me by surprise and I was great full. Thank you.

   Report
8. OT

   OpenTable Diner

   Guam

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 29 de julio de 2022

   overall5food5service3ambience4

   It was good to have a diverse menu that cannot be tasted in other hotels, and the quality was also good. Also, the staff are busy but generally friendly.

   Report
9. OT

   OpenTable Diner

   Guam

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 29 de julio de 2022

   overall5food5service5ambience5

   Fantastic Food and great staff! Specially Christine, who is our server provide us the perfect night ever I recommend to every one who visit the Guam, I guarantee you that you will have the memorable night it here😊

   Report
10. OT

    OpenTable Diner

    Guam

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 29 de julio de 2022

    overall5food5service5ambience5

    Very delicious and nicely served.

    Report
11. RB

    RosalindaB

    Guam

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 29 de julio de 2022

    overall4food4service4ambience4

    Always a great experience, nice ambiance overall and delicious food

    Report
12. JP

    JonathanP

    Guam

    18 opiniones

    VIP
    5.0

    18 opiniones

    Fecha de la visita: 28 de julio de 2022

    overall5food5service5ambience5

    Service and food is always the best! Drinks and food is tasty. Never disappointed

    Report
13. OT

    OpenTable Diner

    Guam

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 27 de julio de 2022

    overall5food5service5ambience5

    goood good good!!

    Report
14. s

    seojin

    Guam

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 27 de julio de 2022

    overall5food5service5ambience5

    It was the best dinner I had in Guam! Perfect place for dining!

    Report
15. y

    yumi

    Guam

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 26 de julio de 2022

    overall5food5service5ambience5

    景色、お料理、雰囲気と最高でした。特にサービスしてくださった女性スタッフは最高でした。ありがとうございました。またぜひ利用したいと思います。

    Report
16. L

    Lina

    Guam

    2 opiniones

    4.0

    2 opiniones

    Fecha de la visita: 26 de julio de 2022

    overall4food5service3ambience5

    We are regular patrons of Casa Oceano and the Tsubaki Tower Resort since opening in Guam. We love the facilities and the cuisine is top-knotch! Just had one concern this evening at the pasta station with the cook on-duty, but it was acknowledged and addressed by the duty manager, much to my satisfaction. This hotel's restaurants and cuisine is our favorite on island! We will continue to visit our favorite hotel in the near future.

    Report
17. JO

    JohnO

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 23 de julio de 2022

    overall5food5service5ambience5

    Food was great. Service was very professional. Hiwot was our drink server and she did phenomenal. Overall, experience was fantastic. Would come back again.

    Report
18. OT

    OpenTable Diner

    Guam

    2 opiniones

    5.0

    2 opiniones

    Fecha de la visita: 23 de julio de 2022

    overall5food5service5ambience5

    Food is very good and staff are super friendly!

    Report
19. C

    Chacha

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 23 de julio de 2022

    overall5food5service3ambience5

    The overall experience was very enjoyable and I would love to return.

    Report
20. DK

    DennisK

    Guam

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 23 de julio de 2022

    overall5food5service5ambience5

    The food and service were excellent. There was a good variety of food. We would definitely come back.

    Report
21. OT

    OpenTable Diner

    Las Vegas

    1 reseña

    VIP
    5.0

    1 reseña

    Fecha de la visita: 22 de julio de 2022

    overall5food5service5ambience5

    Birthday dinner

    Report
22. OT

    OpenTable Diner

    Guam

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 22 de julio de 2022

    overall1food3service1ambience3

    Can't believe the best hotel restaurant service in Guam is the worst Late notice due to lack of concentration of the front desk staff Received drinks by talking 3 times in 20 minutes After talking about drinks 3 times, they stared at me from behind. It was very unpleasant. No food service staff present The employee who gives the cheese spreads food while talking with another employee, that is, the food is spread only after I have said it several times. Other than the fried rice and sashimi staff, the rest of the staff just aren't there, talk to other staff, or serve food as if it's annoying. I can't eat it because it's uncomfortable. My pregnant wife and I were so uncomfortable that we ate our worst lunch and got stuck.

    Report
23. CR

    CarmelaR

    San Francisco

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 19 de julio de 2022

    overall5food5service5ambience5

    The staff came out and sang Happy Birthday. It was awesome!

    Report
24. OT

    OpenTable Diner

    Guam

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 17 de julio de 2022

    overall5food5service5ambience5

    Amazing service & taste

    Report
25. OT

    OpenTable Diner

    Guam

    1 reseña

    2.0

    1 reseña

    Fecha de la visita: 17 de julio de 2022

    overall2food4service4ambience1

    The table seated before me had a very congested child that was constantly coughing & when I turned back, the child was coughing directly at my table with his mouth wide open. Very displeased with this situation.

    Report
26. OT

    OpenTable Diner

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 17 de julio de 2022

    overall5food5service5ambience5

    Thank you for all.

    Report
27. OT

    OpenTable Diner

    Guam

    2 opiniones

    4.0

    2 opiniones

    Fecha de la visita: 16 de julio de 2022

    overall4food4service3ambience4

    It was above average compared to other hotel buffets in GU

    Report
28. CB

    ChristinaB

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 16 de julio de 2022

    overall5food5service5ambience5

    Always the best service and good at casa oceano! Recommended spot for all

    Report
29. OT

    OpenTable Diner

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 16 de julio de 2022

    overall5food5service5ambience5

    Very good!!!!!!

    Report
30. OT

    OpenTable Diner

    Guam

    14 opiniones

    VIP
    5.0

    14 opiniones

    Fecha de la visita: 14 de julio de 2022

    overall5food5service5ambience5

    Awesome food and service as always.

    Casa Oceano - The Tsubaki TowerRespondió el 14 de julio de 2022Håfa Adai (Hello), Thank you for providing your valuable feedback on your experience. We're delighted to hear you had a wonderful time with us. It would be our pleasure to continue delivering great experiences for you and your guests in the near future. Please visit us again soon. Si Yu’os Ma’åse’ (Thank you!), The Tsubaki Tower Management Team

    Report
31. OT

    OpenTable Diner

    Guam

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 13 de julio de 2022

    overall5food5service5ambience5

    Perfect lunch. Great beef and dessert

    Casa Oceano - The Tsubaki TowerRespondió el 14 de julio de 2022Håfa Adai (Hello), Thank you so much for the kind words. We’re very happy to hear that we share the same passion for food and that you had a great experience during your lunch with us! We hope to welcome you back again to have the opportunity to delight you with our cuisine. Si Yu’os Ma’åse’ (Thank you!) The Tsubaki Tower Management Team

    Report
32. DO

    DONGDONG2

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 10 de julio de 2022

    overall5food5service5ambience5

    EXCELLENT SERVICE NICE FOODS AND DRINKS (MEAT, NOODLE, TUNA, DESERT) LIGHT AND CIRCUMSTANCES GOOD

    Casa Oceano - The Tsubaki TowerRespondió el 11 de julio de 2022Håfa Adai (Hello) Dong, Thank you for your positive review! We’re very happy to hear that you enjoyed your visit, and we look forward to welcoming you back for another wonderful experience! Si Yu’os Ma’åse’ (Thank you!), The Tsubaki Tower Management Team

    Report
33. OT

    OpenTable Diner

    Guam

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 9 de julio de 2022

    overall3food4service1ambience5

    Servers working at the buffet line were awesome. It’s the waiters on the floor that provide poor service. We had to look for one to order our drinks and we barely had our drinks refilled and had to look for servers again everytime just to get refilled. Either you need more staff or you need to retrain the waiters.

    Casa Oceano - The Tsubaki TowerRespondió el 11 de julio de 2022Håfa Adai (Hello), Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’re so sorry that your experience did not match your expectations. This is on us. Thank you for bringing this matter to our attention and we hope for the chance to welcome you back and leave you with a much more satisfying and lasting impression. Si Yu’os Ma’åse’ (Thank you!), The Tsubaki Tower Management Team

    Report
34. OT

    OpenTable Diner

    Guam

    3 opiniones

    5.0

    3 opiniones

    Fecha de la visita: 8 de julio de 2022

    overall5food5service5ambience5

    Great Food/Service! Will be back in September ✨😊

    Casa Oceano - The Tsubaki TowerRespondió el 11 de julio de 2022Håfa Adai (Hello), Thank you for your kind words and taking some time out to leave us a review! We are delighted to hear you enjoyed your dinner, and we will be sharing your kind words with our team. We look forward to seeing you in September! Si Yu’os Ma’åse’ (Thank you!), The Tsubaki Tower Management Team

    Report
35. OT

    OpenTable Diner

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 7 de julio de 2022

    overall5food5service5ambience4

    fourseasons juice is so delicious! and servers are very kind.

    Casa Oceano - The Tsubaki TowerRespondió el 11 de julio de 2022Håfa Adai (Hello), Thank you so much for your positive feedback! We are thrilled to hear you enjoyed our beverages. We find the four seasons to be a favorite amongst many of our customers. Thank you for sharing your experience with us and we can’t wait for your return. Si Yu’os Ma’åse’ (Thank you!), The Tsubaki Tower Management Team

    Report
36. s

    sooh

    Guam

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 7 de julio de 2022

    overall5food5service5ambience5

    This is the best restaurant here.

    Report
37. OT

    OpenTable Diner

    Guam

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 7 de julio de 2022

    overall5food5service5ambience5

    日本のホテルビュッフェが好きで良く行くのですが、今回、こちらのビュッフェを訪問して、素晴らしいと思いました。料理の品揃えや出来立ての提供、見栄えも素晴らしく、雰囲気で食事できる様な綺麗さで食欲をかきたてられました。スタッフの方も、目配りが行き届いて、満足致しました。途中、写真で拝見した料理長がいらっしゃってお写真を一緒に撮りたかったのですが、勇気がなくお声掛けできませんでした。7月から日本の観光客が増えると思いますが、頑張ってこちらの宣伝をしたいです。家族3人グアムの最後の夜はこちらのビュッフェと決めていて、感動して日本に帰って来ました。次回に訪れる時も今回と変わらないでいて欲しいです。ありがとうございました。

    Report
38. OT

    OpenTable Diner

    Guam

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 7 de julio de 2022

    overall4food4service5ambience5

    There are not many kinds of food, but I enjoyed it.

    Casa Oceano - The Tsubaki TowerRespondió el 11 de julio de 2022Håfa Adai (Hello), Thank you for taking the time to write us a review. We are delighted to hear you enjoyed your dinner and had a great time. We look forward to having you again for another great experience. Si Yu’os Ma’åse’ (Thank you!), The Tsubaki Tower Management Team

    Report
39. S

    Shelby

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 5 de julio de 2022

    overall4food5service4ambience3

    Truly enjoyed the atmosphere. However, I informed the staff that it was my partner’s birthday but sadly no one arrived at our table to sing Happy Birthday. So listening to other tables receive what I was expecting was a little disappointing. Overall, this was a great first experience. Thank you!

    Casa Oceano - The Tsubaki TowerRespondió el 11 de julio de 2022Håfa Adai (Hello), Shelby Thank you for your valuable feedback, and we’re sorry to hear that your experience was not up to standards. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark here due to slight miscommunication on our end. We would like the opportunity to correct this to leave a better and lasting impression with you, as our valued guest. We hope to see you again, soon. Si Yu’os Ma’åse’ (Thank you!), The Tsubaki Tower Management Team

    Report
40. OT

    OpenTable Diner

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 5 de julio de 2022

    overall5food5service5ambience5

    very good!

    Casa Oceano - The Tsubaki TowerRespondió el 11 de julio de 2022Håfa Adai (Hello), Thank you so much for your words. We look forward to welcoming you back for another wonderful experience! Si Yu’os Ma’åse’ (Thank you!), The Tsubaki Tower Management Team

    Report