Firebirds Wood Fired Grill - Gaithersburg
Eric , Kenny and Miles provided excellent service. RAHSHAWN THE
MANAGER Went out of his way to be helpful. However I want to know why I did not get my 100 points. I checked in at the front desk properly. Please help
Excellent meal! The service was very very good. The general manager came over and spoke with us for awhile, and that was quite nice. I noticed that he went to all the tables to check in and participated in the service, which is truly commendable. It was a very nice meal and welcome evening.
The food and service was amazing! We were accommodated when a member of our party asked to have a table rather than the booth after being seated. We were graciously and seamlessly moved to another table. Both the waitress and the waiter were quick and efficient as they transitioned their rolls.
It was one those experiences that makes you rethink why you would continue coming to the restaurant. It was a Thursday evening and I had guests from NYC. we started out with happy hour drinks and appetizers. Our waiter indicated that he is relatively new and on training, which is not issue. However, our drinks were late and we noticed other customers were being served first. We called on our waiter and our first round of drinks arrived. 12 minutes later we requested a second round of drinks and asked about our appetizers orders and we were told it was coming. Another 18 minutes and we requested a third round but still no appetizers! Another few minutes, the manager came around and apologized the appetizers were very late, which is unusual, to which we agree given our previous experience. The manager comp us by giving a free round and credit for our appetizers, which was very nice. However, our bad experience continued when we dined. The prime rib and seared ahi time was over salted. All I can taste was salt. The manager came over to apologize and credited the tuna order He offered to replace the tuna but all I can taste was salt my mouth. I was apprehensive to have another bad experience so I declined the offer to replace the seared tuna order.
Our server Natasha was wonderful. She made sure we had a terrific meal and was incredibly friendly. It was our five year dating anniversary and the night was off to a rough start due to a flat tire on the way over. Natasha drew us a picture and had the staff all sign wishing us a happy anniversary. We both were blown away with the service she provided us.
We dine here often and this is the first time we were very disappointed with our meals. One meal was ordered well done NY strip steak and it came medium rare. The other meal was grilled Salmon ordered well done (well cooked) and it came very raw.
I sent back the fish and by the time they got it back to me my husband had finished his dinner.
Good food and service was quick,
Relaxing and warm atmosphere. The shrimp appetizer was superb. Waiter was attentive.
Very efficient and quick service despite weekend crowd.
Very impressed with my second visit. Polished atmosphere and upscale dining. Friendly and knowledgeable staff. Everything placed before us was fresh and sumptuous. Definitely highly recommended and my new go-to restaurant. The food, environment, and service was amazing. Thank you for an absolutely wonderful dinning experience and Manager response!
Our filets and prime rib were perfect. Service was superior. It was great except they failed to acknowledge our birthday celebration.
Our server was amazing! We’ve had a bad bar experience here in the past - B’s service made up for it!! Plus I love the lobster queso and ahi tuna. For his birthday, my dad got carrot cake - it was out is this world!!!
It took too long to receive our food. 6:45 reservation received food 8:00
We had a night away from children which doesn’t happen often so we decided to try this place for the first time since it’s rare we get to select the restaurant when with kids!
The beer was flat and returned it for a new one....
the lobster was bland and undercooked in the Center plus the dipping butter was cold and oily
My husbands steak was ordered medium well and came out medium rare! It was put back on the grill but by that point it was overcooked and dry.
The cheesecake was warm and not worth$8!!
The only positive feedback was Monday is half price wine which was a plus and the server was nice however none of which makes up for a disappointing dinner that was completely overpriced!!
The manager did come to our table to take the steak back and apologized. He was very gracious however a free drink or dessert would have gone a long way in determining whether we return or not... and it’s decided we will definitely not return for another $100 2-meal disappointing dinner!!
The food and service was excellent. The steak was cooked perfectly.
The crusted Mahi Mahi was very delicious. Thank u
The food was great once everyone received what they ordered. I don't know if there was a miscommunication with the kitchen and our server but we didn't get the right dinners the first time around. We made some modifications and those modifications weren't done and the server had to go back to the kitchen to get the right items. Besides that little issue we had a great time.
It's is too hard to pick just one of your categories to recommend. I have been there several times meeting with various people for different reasons & we have always had a pleasant experience.
Excellent for steak and prime rib. Nice, casual atmosphere.
The food and service was good. I was disappointed how nothing came out for a birthday celebration.
Parking is some how never an issue. Most times the door is held open for you and not just by outgoing foot traffic. Being greeting by great personalities and beautiful smiles is always a plus when you go anywhere. From there the personal care is noticed. Thought I have never had the same waiter twice, I've never had bad service. It's has always ranged from good to excellent and very impressive twice. Complimentary bread is so good I would pay for it and the rest of the food has never disappointed me. There is no rush, rush out the door. Thank you for a very lovely yet casual experience.
I have heard wonderful things about Firebird's with lots of people ranting and raving about it. So I wanted to give it a try. My friends and I went out for a girls' night and sat outside. Let me just say, it was nothing spectacular. Only one fan was working outside, which is unacceptable for a new restaurant. The waitstaff had no idea who was working the patio. It took over 30 minutes for someone to take our drink order. Then it took another 15 minutes for our waiter to let us know the bottle of wine was unavailable. He gave us dirty glasses but by that time I kept my mouth shut so we wouldn't have to wait even longer for new wine glasses. By that time out drinks should have been on the house. After leaving us wait so long for drinks all of a sudden the waiter was in a hurry to take our order and get us out the door. We purposely ordered our appetizers and had the waiter wait until we were near finished to put in our dinner orders. The food was fine. There was nothing wrong with it, but it was comparable to just about any other restaurant. There was nothing that made it stand out. Also, all of our plates and glasses were dirty as in having food particles on them that were not removed when washed. We spent too much money for poor service and dirty dishes.
Fathers Day Dinner
Father's day dinner so will give them a break...their service was awful. Had been there a year ago and loved it. This past sunday was a totally different experience. The place has become awful. Hair in one of the salads we had ordered for the table. manager came out and stated that the chef and team are wearing hats so they are not sure how the hair got there. Really? They gave us a credit. The steaks came out cold, the mahi was awful. Would never go back.
The food was a little salty to the point where it affected the flavor of the food. Make sure if you go you have time, service can be slow. Our waitress seemed disengaged and it was obvious we were just another table.
The customer services was great. But my son's food has a HAIR in his macaroni and cheese. Disgusting experience. I didn't recommend it.
Made reservations for Father’s Day. The whole family loves this place. From the food to the ambiance, this was the perfect pick.
I love Firebirds in Gaithersburg! The staff is always inviting and their customer service and hospitality is wonderful. The food is always hot and the managers are attentive. My family (especially my mother) loves Firebeirds. It is a wonderful family and friends restaurant!
Our server was fantastic and the manager was very quick to assist us when unexpected guest arrived with us. They found us comfortable seating and was very accommodating to our requests, including putting down the window blinds when a trucks windshield was reflecting the sun into our eyes.
Came here for a late Father’s Day lunch. Food was delicious. Service rather slow. Attitude of server rather flippant, could have been more professional.
The restaurants at first was pretty quiet with only a few tables occupied
but that did not last long. Father's Day was very busy. Glad we had reservations. The waiter was very good, checking on us periodically and the food was excellent.
The server was. Nice but slow and not attentive. The floors were dirty and not vacuumed. Bathroom had no toilet paper. For the prices charged this place needs to up the experience. They will need to decide is they are a higher end restaurant or a family joint.
At the outset, one of us spotted something unsanitary in their salad. (That's why only 3 stars for the food.) While this should, of course, not happen in the first place, the staff handled the issue very well. The waiter exchanged the dish, no questions asked. The manager came to apologize and took the dish off the check. While all of this should be a matter of course under such circumstances, all too often it is not. The professional handling of the incident helped to keep the dinner an enjoyable occasion.
Had a great evening meal. Staff was nice, steak was tender, juicy and Delish! Love the bread and the specialty drinks. Definitely worth a try.
finished middle school
This place was amazing!!! I’m definitely a loyal consumer from now on! They made my daughters graduation experience very memorable! Highly recommended!
The dinner at Firebird's was very good, and the value for the money was good, too. However, I was a little disappointed that, although I had indicated on the reservation request that one of the diners was celebrating a birthday, nothing was said when we checked in for our reservation, and it was apparent that our server had not been informed, either. It would have been nice if the occasion had been acknowledged.
Excellent food and excellent customer service with fresh tasty food.
Excellent service and food! All our guests could enjoy the foods!
This is a place to go for quick Bar Bites. The food is not worth the price and quality of food is sub par. I recommend not ordering any type of steak here. Stick with basic bar food and meal will be ok. The manager did attempt to right a wrong with one of our steak meals, which was much appreciated but still the food is not worth the price esp in comparison with other restaurants with a comparable price point.