Hearth Restaurant - The Ritz-Carlton, Perth

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1. JD

   JenniferD

   1 reseña

   5.0

   1 reseña

   Comieron hace 2 días

   overall5food5service5ambience5

   My husband and I went for an 8pm dinner booking for my birthday. Service was attentive as we were led through to our seat offering us a glorious view of the river. We were given two options of a three course meal or five course degustation. We selected the three as we liked the flexibility. Food service was prompt and everything we ordered was sensational. The highlights were the duck done two ways as well as the char grilled octopus. We received an additional complimentary dessert and also these sweet little smoked salt canisters to “bring Hearth home with you” which is very cute. The wine list was very extensive and had a variety of price points and included both local, domestic and international wines were offered. We saw other tables enjoying the degustation with paired wines and saw the sommelier taking the time to explain each wine to the diners. Highly recommend!

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2. MG

   MarekG

   1 reseña

   4.0

   1 reseña

   Comieron hace 3 días

   overall4food5service4ambience4

   Great quality food. Pleasant atmosphere. Attentive staff.

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3. LB

   LaraB

   1 reseña

   5.0

   1 reseña

   Comieron hace 5 días

   overall5food5service5ambience5

   We absolutely LOVED our experience at the restaurant. Chef Andre was just incredible. The food was to die for. We will definitely come back for more. Great special night!!!!

   Hearth Restaurant - The Ritz-Carlton, PerthRespondió hace 2 díasDear Lara, Thank you so much for your amazing feedback. I have certainly shared this feedback with chef Andre and the ladies and gentlemen in Hearth. We are pleased you enjoyed the dining experience with us. We are looking forward to welcoming you back in the near future! Warm regards, Viva Hearth Restaurant

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4. N

   Nick

   Londres

   6 opiniones

   VIP
   3.0

   6 opiniones

   Fecha de la visita: 27 de enero de 2023

   overall3food4service3ambience3

   We had the 5 course degustation menu fir dinner which was very nice although we paired with the very expensive wine pairing (there is two choices, we had the more expensive one). I feel this is not worth the money. Small amounts of wine and with one of the wines this was posted by the waiter with no explanation about the wine. The whole experience was very rushed, no real breaks between courses. Other couples who arrive before us where still there when we finished. Over not a great experience. The food was very nice except for the dessert which was not to my tastes but I could appreciate the great skill to prepare.

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5. JG

   JohnG

   1 reseña

   2.0

   1 reseña

   Fecha de la visita: 27 de enero de 2023

   overall2food2service1ambience1

   Poorly trained staff. No one there to welcome or goodbye. Not offered coffee. Plenty of tables so why sit you next to another couple. Airport lounge vibe.

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6. SC

   SophieC

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 25 de enero de 2023

   overall5food5service5ambience5

   Loved our meal at Hearth - was particularly impressed with the number of choices given on the kids menu

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7. C

   Christina

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 19 de enero de 2023

   overall5food5service5ambience5

   A lovely evening to celebrate my girlfriend's birthday. The food was divine and we are now planning our return to savour more.

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8. LR

   LukeR

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 7 de enero de 2023

   overall5food5service5ambience5

   Highly recommend the food was amazing and the service was top notch. Both me and my partner have good appetites and left well and truly full.

   Hearth Restaurant - The Ritz-Carlton, PerthRespondió el 11 de enero de 2023Dear Luke, Thank you so much for your kind words and amazing feedback! We are pleased to hear that your partner and you enjoyed the dining experience with us. I have certainly shared this feedback with the ladies and gentlemen in Hearth. We are looking forward to welcoming you back in the near future! Warm regards, Viva Hearth Restaurant

   Report
9. ET

   EvieT

   1 reseña

   5.0

   1 reseña

   Fecha de la visita: 7 de enero de 2023

   overall5food5service5ambience5

   My partner and I enjoy a good fine dining. We love everything about this restaurant, from food to its ambience, venue is lovely and staff are really friendly. Thanks for a wonderful experience!👍⭐️

   Hearth Restaurant - The Ritz-Carlton, PerthRespondió el 11 de enero de 2023Dear Evie, Thank you so much for your kind words and amazing feedback! We are pleased you enjoyed the dining experience with us at Hearth restaurant. I have certainly shared this feedback with the ladies and gentlemen in Hearth. We are looking forward to welcoming you back in the near future! Warm regards, Viva Hearth Restaurant

   Report
10. I

    Ianp

    1 reseña

    2.0

    1 reseña

    Fecha de la visita: 7 de enero de 2023

    overall2food2service2ambience4

    2022 menu was definitely better then 2023s current menu

    Hearth Restaurant - The Ritz-Carlton, PerthRespondió el 11 de enero de 2023Dear Ianp, Thank you so much for your feedback. I have certainly shared this feedback with the team in Hearth. We change the menu seasonally and I hope our new menu will change your mind. We are looking forward to welcoming you back in the near future! Warm regards, Viva Hearth Restaurant

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11. PO

    PatO

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 7 de enero de 2023

    overall5food5service5ambience5

    The meals were well spaced, the food was out of this world and the staff were incredibly helpful.

    Hearth Restaurant - The Ritz-Carlton, PerthRespondió el 11 de enero de 2023Dear Pat, Thank you so much for your kind words and amazing feedback! We are pleased to hear that you enjoyed the dining experience with us. I have certainly shared this feedback with the ladies and gentlemen in Hearth. We are looking forward to welcoming you back in the near future! Warm regards, Viva Hearth Restaurant

    Report
12. D

    Davo

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 6 de enero de 2023

    overall4food4service5ambience4

    Food was excellent and very tasty but portions too small.

    Hearth Restaurant - The Ritz-Carlton, PerthRespondió el 11 de enero de 2023Dear Davo, Thank you so much for your kind words and feedback! I have certainly shared this feedback with the ladies and gentlemen in Hearth. We are looking forward to welcoming you back in the near future! Warm regards, Viva Hearth Restaurant

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13. NT

    NickT

    Perth

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 6 de enero de 2023

    overall5food5service5ambience5

    Great experience, would come back again 🙂 A positive environnement, five star customer service and amazing food.

    Hearth Restaurant - The Ritz-Carlton, PerthRespondió el 20 de enero de 2023Dear Nick, Thank you so much for your kind words and feedback! We are pleased to hear that you enjoyed the dining experience with us. I have certainly shared this feedback with the ladies and gentlemen in Hearth. We are looking forward to welcoming you back in the near future! Warm regards, Viva Hearth Restaurant

    Report
14. CL

    ClayL

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 5 de enero de 2023

    overall5food5service5ambience4

    Excellent food and staff. Nothing was too much trouble and I was very happy with the 5 Course Hearth menu. Highly recommend.

    Hearth Restaurant - The Ritz-Carlton, PerthRespondió el 14 de enero de 2023Dear Clay, Thank you so much for your kind words and feedback! I have certainly shared this feedback with the ladies and gentlemen in Hearth. We are looking forward to welcoming you back in the near future! Warm regards, Viva Hearth Restaurant

    Report
15. VM

    VictoriaM

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 5 de enero de 2023

    overall3food2service4ambience2

    Disappointing food for the $$$$ One dish of fish of the day was inedible and was kindly removed for the bill. The service was very good but sadly can’t make up for the food. The restaurant itself is a nice setting and ambience however the overall ‘feel’ of the area and view etc is lacking any vibe.

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16. PG

    PeterG

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 3 de enero de 2023

    overall5food5service5ambience5

    Enjoyed a lovely meal with friends. Great food, excellent service. Also catered brilliantly for my wife’s coeliac (requires gluten free food).

    Hearth Restaurant - The Ritz-Carlton, PerthRespondió el 14 de enero de 2023Dear Peter, Thank you so much for your kind words and amazing feedback! We are pleased to hear that you and your wife enjoyed the dining experience with us. I have certainly shared this feedback with the ladies and gentlemen in Hearth. We are looking forward to welcoming you back in the near future! Warm regards, Viva Hearth Restaurant

    Report
17. OT

    OpenTable Diner

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 3 de enero de 2023

    overall3food5service2ambience3

    Food was good, our entree was cold unfortunately, however they did bring another one. Food was exceptional, the service unfortunately wasn’t. Forgetting to place our dessert order completely… would try it again though!

    Hearth Restaurant - The Ritz-Carlton, PerthRespondió el 14 de enero de 2023Dear Anonymous, Thank you so much for your feedback. I have certainly shared this feedback with the team in Hearth. Your feedback is important to us as it allows us to improve and to recognize the team for their efforts and service provided. We are looking forward to welcoming you back in the near future! Warm regards, Viva Hearth Restaurant

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18. KB

    KateB

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 3 de enero de 2023

    overall5food5service5ambience5

    Beautiful food and great location for sunset dinner

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19. FI

    FedericoI

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 31 de diciembre de 2022

    overall5food4service5ambience4

    We spent New Years Eve in this restaurant. The service was outstanding and everybody was very friendly. The food is good.

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20. LE

    LukeE

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 30 de diciembre de 2022

    overall5food5service5ambience5

    Amazing 5 star fine dining with 5 star service. Absolutely amazing experience.

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21. OT

    OpenTable Diner

    1 reseña

    2.0

    1 reseña

    Fecha de la visita: 30 de diciembre de 2022

    overall2food1service2ambience3

    Only a set menu for dinner Some of the dishes flavour was not working together the only dishes we enjoyed where the entrees. So no value for the money I had to pay.

    Hearth Restaurant - The Ritz-Carlton, PerthRespondió el 14 de enero de 2023Dear Anonymous, Thank you so much for your feedback and our apologies for the disappointed experience. We have A la carte and 5-course menu from Tuesdays to Thursdays, and we have 3-course and 5-course menus available for Fridays and Saturday's evening. I have certainly shared this feedback with the team in Hearth. We are looking forward to welcoming you back in the near future! Warm regards, Viva Hearth Restaurant

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22. OT

    OpenTable Diner

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 25 de diciembre de 2022

    overall5food5service5ambience5

    Well worth the money. Enjoyed every dish. The staff were very polite and attentive. Will be back

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23. EI

    ElizabethI

    Perth

    2 opiniones

    4.0

    2 opiniones

    Fecha de la visita: 23 de diciembre de 2022

    overall4food5service4ambience3

    Food was exceptional and this is what we came here for! Wine flight matched perfectly and while the prices are 'up there' it is worth it. Ambience was a little disappointing - very large space and service, while lovely, was with about five different people. Can't get away from it being a hotel dining room I guess.

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24. B

    Bigswifty

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 22 de diciembre de 2022

    overall1food4service3ambience2

    Whilst the food quality was very good, the portion sizes were ridiculously small. I ordered duck two ways and I received this, but only one piece of each of no more than a mouthful! This isn’t Masterchef, Perth diners expect to not go away hungry. In fairness I did express my discontent with a waiter and the chef quickly gave me additional portions, too quickly actually, as if he expected complaints. Entrees were equally tiny. Desserts started at over $30 each, by which point we decided to visit Baskins and Robbins nearby. Perhaps this concept appeals to international visitors that frequent the likes of Michel Roux Junior’s restaurants but I can’t see this restaurant lasting long with these portion sizes.

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25. MW

    MarinaW

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 15 de diciembre de 2022

    overall5food5service5ambience5

    Hearth restaurant is one of our favourites restaurants in Perth. This time we brought our friends for Christmas lunch ,it was their first experience at the restaurant/hotel. The atmosphere, service, food, and Ruinart champagne and wine were 100% perfect. We were absolutely thrilled that our friends enjoyed everything. Thank you to the chef and all stuff. We defenatly will be back!

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26. R

    Richie

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 10 de diciembre de 2022

    overall3food3service2ambience3

    Ok food and lacklustre service, not worth the premium price tag.

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27. SR

    SophieR

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 10 de diciembre de 2022

    overall4food4service4ambience3

    Bar- disappointing, service was slow we had to cancel our 2nd round of cocktails because they took too long and we needed to be seated for dinner so were ready for wine with our meal. The first classic Margarita’s were delicious but then 2nd made by a different bar person was too sweet with incorrect proportions of Cointreau/tequila/lime. We mentioned this and were told each bar person makes their interpretation of the cocktail- since there was a vast difference in quality between the two would suggest better standards of training for your staff. Disappointing considering the cost of each cocktail. Restaurant - savouries delicious, desserts a bit plain, service brilliant and great knowledge of wine list Gabriel was great. ambience- lacking- couldn’t hear the music just other people’s conversations, also too dark to see the menu. Cheers

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28. MS

    MatthewS

    Chicago

    3 opiniones

    4.0

    3 opiniones

    Fecha de la visita: 10 de diciembre de 2022

    overall4food4service5ambience4

    Excellent service, delightful ambience and location, minor disappointment with dessert and matching wine - no the climactic conclusion to go with the rest of the degustation menu - would not detract from recommending overall.

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29. SB

    SandeepB

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 10 de diciembre de 2022

    overall5food5service5ambience4

    Great food and ambience. Loved the wine pairing. Gr3at staff

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30. D

    Dalys

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 9 de diciembre de 2022

    overall4food5service3ambience5

    Fabulous food. Morealess fine dining. Great cocktail bar attached. Service average for the high end market. One of our table actually injured finger on toiler button (funny yes) but staff couldn't care less. Had to ask for a bandaid & it never came and no apology.

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31. SB

    StephenB

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 8 de diciembre de 2022

    overall5food5service5ambience5

    Service and food was excellent with great ambiance. The tables were spaced generously, unlike most restaurants, so you don’t feel like you’re sitting at a group table! It’s a pricy place but I don’t mind paying for a quality meal with great service

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32. N

    None

    Houston

    1 reseña

    VIP
    4.0

    1 reseña

    Fecha de la visita: 7 de diciembre de 2022

    overall4food4service4ambience3

    Very pleasant evening - dined from the a la carte menu. Service was prompt and courteous, food was very good. Extensive Australian wine list - could have had more international wines, but that was not an insurmountable problem.

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33. RS

    RichardS

    Perth

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 7 de diciembre de 2022

    overall3food4service2ambience3

    The food was well up to standard, complex and beautifully presented. Service was hit and miss. Why have so many different staff waiting on one table? Second course arrived before the first was finished and no coffee was offered. Well below the standard we have received in the past.

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34. ML

    MarianneL

    Perth

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 2 de diciembre de 2022

    overall1food1service3ambience1

    Hearth - meaning: the floor of a fireplace. I genuinely had high expectations, set menu 3 courses for $115 per head, the brand new fancy Ritz Carlton hotel. How could this not be good! Well.... I was very disappointed. I had been to the Treasury's signature restaurant Wildflower which is exceptional. I presumed the Ritz would be attempting to live up to that standard. How wrong I was... If you enjoy your meals tasting like a fireplace, you will really enjoy Hearth. I do not enjoy such an experience, and our meals were barely edible. I did give this feedback to our server and although I saw that she passed it onto the suit in charge. He didn't bother to come over to find out more. Another wait person came and asked the same and she got the same response, she offered us a bottle of wine or another meal. I declined, I was not giving feedback for the purpose of more food or a freebie. We went down again for breakfast, foolishly thinking that perhaps it might be better, I mean how hard can eggs be to mess up? Alas, I wish I could tell you reader that the breakfast buffet was first class. It baffles me that The Ritz Carlton Hotel has such a terrible signature restaurant. It makes sense now why the wait staff were not full of joy and enthusiasm about being there. Needless to say I won't be going back.

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35. n

    nomnoms

    Adelaida

    2 opiniones

    5.0

    2 opiniones

    Fecha de la visita: 30 de noviembre de 2022

    overall5food5service5ambience5

    Great service and intriguing progression of the Taste of Hearth menu and paired premium wine matching. Premium wines showcasing the best of the region, and sommelier-led meant perfect pairings. Pace and portions left me feeling truly content. Highly recommended.

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36. C

    Chizuva

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 29 de noviembre de 2022

    overall4food5service4ambience5

    We had a terrific night- the food was 11/10!!! Next level amazing! Only thing is that our drinks kept being forgotten- the first time we had to remind them that we ordered drinks. Afterwards, my partner ordered a beer after the main meal which never came. Coz the experience was great overall, we didn’t really care about the beer. We came with our 8 month old son, who was fussy (he’s not usually fussy otherwise we wouldn’t be Brave enough to show face at restaurants), and the staff were so patient with us. They even gave him a hell rubber ducky (new and unopened), and would come to try to help us feel welcome, and play with bub. I’ve eaten there prior to last night. I brought my partner! He thoroughly enjoyed it. So thank you! His day (birthday) was made! I’d recommend the Hearth to anyone who can listen x

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37. BW

    BradW

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 25 de noviembre de 2022

    overall5food5service5ambience5

    Excellent dinner experience, our waiter was fantastic

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38. OT

    OpenTable Diner

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 25 de noviembre de 2022

    overall5food5service5ambience4

    Lisa’s 64th birthday

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39. YH

    YvetteH

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 19 de noviembre de 2022

    overall3food2service5ambience2

    Service was excellent however the food was not to expectations Fish was over cooked Other courses were average

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40. LT

    LuigiT

    Perth

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 19 de noviembre de 2022

    overall5food5service5ambience5

    Amazing experience like usually, fantastic food and fantastic server, Gabriel and Noah number one.

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