Kona Grill - North Star

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1. OT

   OpenTable Diner

   Cancún

   1 reseña

   1.0

   1 reseña

   Fecha de la visita: 1 de enero de 2023

   overall1food1service1ambience1

   Pésima experiencia, muy mala atención, muy mal servicio. Comida muy salada.

   Report
2. OT

   OpenTable Diner

   Ciudad de México

   1 reseña

   1.0

   1 reseña

   Fecha de la visita: 20 de enero de 2022

   overall1food1service1ambience1

   Las sillas estaban sucias

   Report
3. RR

   RandyR

   San Francisco

   9 opiniones

   5.0

   9 opiniones

   Comieron hace 4 días

   overall5food5service5ambience5

   The food was delicious and our server, Savannah, was awesome!! She helped make our son’s birthday dinner extra special.

   Report
4. VV

   VondaV

   San Antonio

   1 reseña

   4.0

   1 reseña

   Fecha de la visita: 20 de enero de 2023

   overall4food5service3ambience4

   Went for restaurant week. Server took all of our selections but didn’t wait for each course to finish, so overwhelmed with all courses brought, not spread out. At one point music volume seemed to increase significantly making it more difficult to talk. Food was delicious though

   Report
5. AB

   ABCD

   1 reseña

   1.0

   1 reseña

   Fecha de la visita: 16 de enero de 2023

   overall1food1service1ambience1

   They are advertised as participating in Restaurant week and when we settled in with our 3 yr old twins they told us after we order they are not participating and thats it. As a customer you go in expecting certain items especially when it is advertised. Wish they had accommodated us

   Report
6. M

   Mich

   1 reseña

   2.0

   1 reseña

   Fecha de la visita: 1 de enero de 2023

   overall2food1service3ambience2

   My family ordered the Salmon with fried rice and it was beyond salty. The food is overpriced and it was a shame that the presentation was good but the execution of the dish was horrible. Also they had a dj for new years and it was so loud. We spent about 260$ and I felt like the restaurant was too casual for the prices. Perhaps if they got better chefs I would be ok but I felt like I was eating McDonald’s fries with extra salt.

   Report
7. OT

   OpenTable Diner

   1 reseña

   3.0

   1 reseña

   Fecha de la visita: 1 de enero de 2023

   overall3food3service5ambience4

   Portions are very small, specially rolls. I have to order fried rice twice because it was not well cooked.

   Report
8. OT

   OpenTable Diner

   San Antonio

   3 opiniones

   5.0

   3 opiniones

   Fecha de la visita: 1 de enero de 2023

   overall5food5service5ambience5

   It was a fantastic experience on New Year’s Eve and a great place to bring in 2023. The food was excellent. The service was on point. The manager was very accommodating and greeted everyone. The DJ kept it live and festive. This is definitely one of the best experiences that we’ve had and we’ll be back.

   Report
9. RI

   RICARDO

   Monterrey

   5 opiniones

   VIP
   5.0

   5 opiniones

   Fecha de la visita: 1 de enero de 2023

   overall5food5service5ambience5

   Everything just great

   Report
10. OT

    OpenTable Diner

    Orlando

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 1 de enero de 2023

    overall5food5service5ambience5

    Great food, we went in New years eve and the food and service was amazing.

    Report
11. BP

    BigPapa76

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 27 de diciembre de 2022

    overall5food5service5ambience5

    Friendliest staff in SA. Clean facilities. Great food

    Report
12. OT

    OpenTable Diner

    San Antonio

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 26 de diciembre de 2022

    overall1food3service4ambience1

    Had A 9 pm reservation. Got sat at 915. Ordered quickly after. 2 burgers and the sliders (3 of us). Keep it simple. Put in the order at 920. Didn’t get the food til 10:50/1055pm. More than an hour and a half later. We stayed and waited because we almost wanted to see how ridiculous it got after each minute passed. My dad’s Girlfriend on her way back from the restroom was told by an employee that 4 people called in. One walked out and that the manager left one hour before that. What ?!?!?!?!?! Not one single time did I see a manager come to a table and apologize for the wait we weren’t offered a couple of complimentary desserts or nothing! We don’t care about discounts or anything free. It’s the fact that no one there who was a manager came to any of the tables and kept it honest with us. A manager at the Host Stand should’ve told the employees To tell the customers before they get seated to expect food to take 1hr to 1 and a half hours. BEFORE YOU SEAT THEM!!! Then those who want to wait will stay. Others will leave instead. You HAVE TO STOP THE BLEEDING on a sinking ship. You have to know when to stop reservations or walk-ins. You knew by 830/845 it was gunna be a tough ending and that’s when y’all should’ve stopped everything and stop taking more reservations. But no. You all got greedy and just kept taking as many people as possible. WE WILL NEVER GO BACK TO THAT PLACE!!!! In addition to all this the restaurant was a Complete Dump. It was filthy. It was disgusting and VERY DIRTY!!!

    Kona Grill - North StarRespondió el 27 de diciembre de 2022We are so sorry we failed you. Although we try to make every experience exceptional sometimes, we fall short. Please contact us at so we can try and make this right. Every customer is valuable to us, and this includes you. Looking forward to hearing from you

    Report
13. OT

    OpenTable Diner

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 26 de diciembre de 2022

    overall1food1service5ambience1

    Looking to have a Christmas dinner and tbh the meal wasn’t good, and it took 1 hour for our food to get to our table. Overpriced for what it was imo

    Report
14. OT

    OpenTable Diner

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 26 de diciembre de 2022

    overall1food1service1ambience1

    We have an hour and a half waiting for our food; If they couldn’t attend today; don’t open!

    Kona Grill - North StarRespondió el 27 de diciembre de 2022We are so sorry we failed you. Although we try to make every experience exceptional sometimes, we fall short. Please contact us at so we can try and make this right. Every customer is valuable to us, and this includes you. Looking forward to hearing from you

    Report
15. MC

    MatthewC

    San Antonio

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 26 de diciembre de 2022

    overall1food3service1ambience4

    Had reservations for 6:30 did not get a seated till 7:57 then the kitchen was backed up on tickets. So we waited another 90 min for our food. Rudest stewardess ever.

    Kona Grill - North StarRespondió el 27 de diciembre de 2022We are so sorry we failed you. Although we try to make every experience exceptional sometimes, we fall short. Please contact us at so we can try and make this right. Every customer is valuable to us, and this includes you. Looking forward to hearing from you

    Report
16. MW

    MarkW

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 26 de diciembre de 2022

    overall1food2service1ambience1

    Had reservations. Seated 15 minutes late. There were 3 of us. We ordered An Asian Salad, a prime rib, and a stir fry. The stir fry arrived after an hour wait. 15 minutes later the “Asian Salad” ( a glorified bowl of vinegar slaw) arrived. We waited another 20 minutes for the prime rib and gave up. Paid for what we received and left. Noisy, dirty, slow service. These people have no clue how to run a restaurant. I regret having taken my family there and won’t make that mistake again.

    Kona Grill - North StarRespondió el 27 de diciembre de 2022We are so sorry we failed you. Although we try to make every experience exceptional sometimes, we fall short. Please contact us at so we can try and make this right. Every customer is valuable to us, and this includes you. Looking forward to hearing from you

    Report
17. OT

    OpenTable Diner

    San Antonio

    4 opiniones

    1.0

    4 opiniones

    Fecha de la visita: 25 de diciembre de 2022

    overall1food1service1ambience1

    I understand it’s Christmas Day but we had a reservation and for the staff to go by arrival time regardless whether it’s a walk in or reservation is not a fair way of seating people. It took 30 mins from my reservation time to be seated only to be told by the waiter that it will take and hour and a half for the food to get to us. Not sure if that was sincere honesty or a way to sway us to leave. Either way was poor form. Speaking of poor form, the manager decided to inform everyone waiting that it is going to take time for seating and for food in a way that made her sound like a banshee. Yelling across the restaurant is tacky. To top it off she continued to express that upper management should listen to them when one of the customers suggested that maybe they should go by reservation only and not walk ins during a holiday surge. Poor execution of customer service leaves a bad taste most definitely .

    Kona Grill - North StarRespondió el 27 de diciembre de 2022We are so sorry we failed you. Although we try to make every experience exceptional sometimes, we fall short. Please contact us at so we can try and make this right. Every customer is valuable to us, and this includes you. Looking forward to hearing from you

    Report
18. KH

    KarlH

    1 reseña

    2.0

    1 reseña

    Fecha de la visita: 25 de diciembre de 2022

    overall2food4service1ambience2

    POOR SERVICE! Checked in 10 minutes before reservation and took 20 minutes after reservation time to be seated. And were only seated after asking where we were on the waiting list. Ordered drinks , appetizer, and entrees on first contact with server. Drinks came quickly, appetizer took 30 minutes, main meal took 90 minutes after ordering. Napkins, chopsticks, knives and forks, were not at the table when seated. They were not brought with drinks or appetizer. We helped ourselves to these items from the sushi bar. Took forever to get anyones attention to order a second drink while waiting for the main meal. Staff acted like they did not want to work on Christmas day and were participating in a work slowdown. 1. Saw people leave after being seated for 30 minutes. No one had come to the table to take their order. 2. Tables weren't being bussed for 15 to 20 minutes after people left. 3. There was a consistent waiting line at reception, yet frequently there were empty tables in the dining area. For the price the food was good, but the service was horrible. I won't go again, and I won't recommend.

    Kona Grill - North StarRespondió el 27 de diciembre de 2022We are so sorry we failed you. Although we try to make every experience exceptional sometimes, we fall short. Please contact us at so we can try and make this right. Every customer is valuable to us, and this includes you. Looking forward to hearing from you

    Report
19. CI

    CnI2I

    Denver

    5 opiniones

    VIP
    3.0

    5 opiniones

    Fecha de la visita: 25 de diciembre de 2022

    overall3food3service5ambience5

    First, it was Christmas so we expected it to be busy. We had a reservation. We checked in and went to the bar to get a drink to wait as more people came in. After seeing people were all seated, we checked on our reservation to be told they called us and we didn’t respond so they skipped us. I’m most unhappy with this because the hostess could not have seriously called our name when we were less than 15 ft away, but even then there was no effort to use the app to say our table was ready or come to their bar area and announce people’s names? I’ve never had an experience like that before. So we were put to the back of the list and told by the manager as soon as the next staff person arrived we would be seated. We were there around 3 hours total. Several tables were pretty upset, but again it’s Christmas so we tried to just go with the flow and played trivia and have drinks. Our food came and while it was excellent in flavor it was cold and you could tell it had sat for awhile before someone ran the food. We were not about to send anything back. I do feel like the manager should have at least comped our trivia or sodas or maybe bought us one round of drinks for all the time spent waiting or checked on us to find out our food was delivered cold. But, we were not offered anything or even acknowledged. I am not sure I would go here again for $600.00. Definitely, there are other places where I feel like I would have been at least treated like we were wanted. I do believe on a normal day they probably are good, but there’s too many places in SA that we know are good at that price point.

    Report
20. JV

    JodyV

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 25 de diciembre de 2022

    overall4food4service5ambience5

    Our waiter was amazing despite being understaffed he kept up w us and all his tables. He made it worth it

    Kona Grill - North StarRespondió el 27 de diciembre de 2022We are thrilled to hear that you had a great time! We truly enjoyed your company and its guests like you who help us keep the remarkable experiences going. Thank you for creating memories with us and we hope to see you again, soon!

    Report
21. OT

    OpenTable Diner

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 25 de diciembre de 2022

    overall5food5service5ambience5

    Atmosphere is very nice, server was excellent, and food was very good. Great job!

    Kona Grill - North StarRespondió el 27 de diciembre de 2022We are thrilled to hear that you had a great time! We truly enjoyed your company and its guests like you who help us keep the remarkable experiences going. Thank you for creating memories with us and we hope to see you again, soon!

    Report
22. OT

    OpenTable Diner

    1 reseña

    3.0

    1 reseña

    Fecha de la visita: 25 de diciembre de 2022

    overall3food5service5ambience3

    Kona grill did not have my reservation which I have confirmed was made correctly on open table The lady serving our table was very pleasant Although there was plenty of open seats, we had to wait 20 minutes to be seated. I think it was because they didn't have weight staff Open table really screwed up. Not transmitting my reservation to the restaurant. Not a good experience with my first reservation on open table

    Report
23. OT

    OpenTable Diner

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 25 de diciembre de 2022

    overall1food3service1ambience1

    We had reservations at noon Christmas Day. Was seated quickly because it wasn’t busy. Sat and ordered a glass of wine and a few waters and 3 appetizers. We waited 35 minutes before we realized we hadn’t received our appetizers or my glass of wine. So we told the waiter. He brought my glass of wine right away but we waited an additional 15 minutes for the appetizers. We ordered the avocado egg rolls and they were crispy like they had been left under the heat lamp awhile. Annoyed but we ate them. Then it’s an hour and 40 minutes in and we still have yet to receive our entrees. Ordered from the brunch menu. Macadamia French toast, steak and eggs and eggs Benedict. We were so annoyed at that time because we spent at least 10 minutes looking for our waiter. So we asked another waitress for the manager. Manager didn’t even seem phased by our concerns. Which was even more upsetting. I guess he sends our waiter to our table because he comes and apologizes for the wait, but we then ask him why are tables who arrived after us receiving their food. He didn’t have an answer. So we asked him if he forgot to put our orders in and he said he put all our orders in. So he then apologized and said he’ll go ask the kitchen for an update. We still waited another 5-8 minutes and he came by us with drinks for another table. So we caught him and asked about the update and he said that our food should be coming out soon. Didn’t really sit well with us, so I walked over to the kitchen and asked who was in charge. The manage walked in again and asked if our waiter had been to our table. I said yes but we still aren’t getting real time updates about our food and we’ve been in your restaurant for over 2 hours! He then apologized and said it was a busy day. I informed him the time we arrived and you could see the shock on his face. But then they said our food was going to our table now. We finally received our food. But we didn’t order anything more due to the long wait.

    Kona Grill - North StarRespondió el 27 de diciembre de 2022We are so sorry we failed you. Although we try to make every experience exceptional sometimes, we fall short. Please contact us at so we can try and make this right. Every customer is valuable to us, and this includes you. Looking forward to hearing from you

    Report
24. AP

    APtimes3

    San Antonio

    5 opiniones

    4.0

    5 opiniones

    Fecha de la visita: 24 de diciembre de 2022

    overall4food4service5ambience4

    Special family meal for Christmas Eve, the menu was minimized to include some Holiday entrees. The kitchen did struggle to produce our entire parties meals at once, leaving one of our daughters waiting for her meal. The manager took comped that meal for us. Our server was helpful, kind, and apologetic. They also took care with our food sensitivities.

    Kona Grill - North StarRespondió el 27 de diciembre de 2022We are thrilled to hear that you had a great time! We truly enjoyed your company and its guests like you who help us keep the remarkable experiences going. Thank you for creating memories with us and we hope to see you again, soon!

    Report
25. PP

    PatriciaP

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 22 de diciembre de 2022

    overall5food5service5ambience3

    We love happy hour choices and prices. We went to Kona Grill @ La Cantera the day before. We took our friends to the Northstar location. They'd never been, the loved it. Only thing, at Northstar, opening the front door brought in a blast of cold air. Maybe a portion should be placed near the front door to block the cold air.

    Kona Grill - North StarRespondió el 27 de diciembre de 2022We are thrilled to hear that you had a great time! We truly enjoyed your company and its guests like you who help us keep the remarkable experiences going. Thank you for creating memories with us and we hope to see you again, soon!

    Report
26. NB

    NancyB

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 20 de diciembre de 2022

    overall4food4service5ambience5

    Everything was great, except the chicken satay... it was extremely dry. The server was polite and attentive. Overall, great experience.

    Kona Grill - North StarRespondió el 27 de diciembre de 2022We are thrilled to hear that you had a great time! We truly enjoyed your company and its guests like you who help us keep the remarkable experiences going. Thank you for creating memories with us and we hope to see you again, soon!

    Report
27. OT

    OpenTable Diner

    San Antonio

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 16 de diciembre de 2022

    overall5food5service5ambience5

    Decided to take my girl here to redo my proposal the right way, and it was amazing! From the delicious food the the amazing service, our server was fantastic and extremely helpful when it came to bringing the ring with dessert. 10/10 recommend to anyone as a date night spot

    Report
28. OT

    OpenTable Diner

    Austin

    5 opiniones

    VIP
    5.0

    5 opiniones

    Fecha de la visita: 10 de diciembre de 2022

    overall5food5service5ambience5

    loved the lemon penne pasta!!

    Report
29. JO

    JOMCF

    Washington D.C.

    35 opiniones

    VIP
    4.0

    35 opiniones

    Fecha de la visita: 4 de diciembre de 2022

    overall4food4service5ambience4

    Great service. Good food, good selection. The fittings are old and a bit run down. For example, both booth padded seats appeared to be stained, but it was just worn out.

    Report
30. OT

    OpenTable Diner

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 26 de noviembre de 2022

    overall5food5service5ambience5

    It had been so long since I had eaten out any place. I normally do Home cooked meals and since im single and a student I don’t get treated to nice things often. It was so sweet and kind of my friend to take me to lunch.

    Report
31. a

    angelinaw

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 24 de noviembre de 2022

    overall5food5service5ambience5

    Great food great service. Had 11:15am reservations… with no wait, place was quite and had friendly prompt service.

    Report
32. A

    Astrid

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 20 de noviembre de 2022

    overall5food5service5ambience5

    Food was delicious and service was really fast for a weekend. 10/10

    Report
33. H

    Heather

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 12 de noviembre de 2022

    overall1food1service1ambience1

    I'd give a zero star if it was an option. They changed their food and increased the prices, dry mashed potatoes, no chicken or shrimp on the lettuce wraps (it was just veggies) for $19 dollars, smaller portions but priced for more. Don't go and save yourself the headache and stomach ache.

    Report
34. OT

    OpenTable Diner

    San Antonio

    3 opiniones

    VIP
    2.0

    3 opiniones

    Fecha de la visita: 21 de octubre de 2022

    overall2food5service1ambience4

    Food was great, my server was non consistent with us and was having conversations with his friends instead of checking to see if we needed refills or anything else.

    Report
35. S

    Steve2112

    San Antonio

    41 opiniones

    VIP
    3.0

    41 opiniones

    Fecha de la visita: 8 de octubre de 2022

    overall3food3service3ambience3

    The food was mediocre at best. The service was good. Just not my style.

    Report
36. OT

    OpenTable Diner

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 7 de octubre de 2022

    overall5food5service5ambience5

    Server was a 10/10 Late night Happy hour is well worth the price.

    Report
37. JM

    JordanM

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 25 de septiembre de 2022

    overall5food5service5ambience5

    We went for an anniversary dinner as well as prom and we sat at the high top tables by the bar. Server was great and the food was so good! Noise levels are pretty low and it wasn’t super crowded on a Sunday evening which was nice.

    Report
38. s

    stamaren

    San Antonio

    3 opiniones

    5.0

    3 opiniones

    Fecha de la visita: 24 de septiembre de 2022

    overall5food5service5ambience5

    Fantastic food! Staff was accommodating with seating needs and our server was on point taking care of our dinner service. We will be back again soon.

    Report
39. D

    Dddddddddddddddddddddddd

    San Antonio

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 24 de septiembre de 2022

    overall5food5service5ambience5

    Everything was great!! Food, drinks, waiter & place was nice and clean!! Definitely coming back on my next trip to San Antonio!

    Report
40. RS

    RichardS

    Nuevo México

    5 opiniones

    VIP
    3.0

    5 opiniones

    Fecha de la visita: 22 de septiembre de 2022

    overall3food2service4ambience3

    Calamari was awful, manager replaced, still only fair, and price 35%. Higher than most others. Meal only fair to good with unusually small portions………not the Kona grill that it used to be!

    Report