Matchbox - One Loudoun

It was our first time at Matchbox. Our waiter Jorey was amazing and suggested great menu items. Our appetizers and dinner were amazing.

We enjoyed our pizza and drinks at Matchbox. It was tasty!

Although the food was good, the bacon was missing from my burger and there was a long dark hair wrapped in my side salad which was repulsive. The waiter apologized and brought the bacon later and replaced the salad but didnt offer anything for it.

I've had better visits with them before. Waiter was not very attentive.

Lions Club board meeting. Food great. Noise level quiet and allowed for conversation. Service timely and professional.

I had the Prosciutto and fig pizza and it was delicious! We were able to get in and out in less than an hour on a Friday night so that we could attend a concert afterwards. I highly recommend Matchbox!

Had a bad experience a couple of months ago, so I was hesitant to return. This time was fine. Service was great, with a cheerful and helpful server. Food was good. The apple and walnut salad was overdressed, but tasty. Shared the mushroom pizza, which was OK. It needed something to amp up the flavor. We usually split the burger, which I know is good, and a salad. I’ll do this next time!

Great service and great food!

Excellent service; delicious food; and tasty innovative cocktails

Steak was tough and not tasty. Drinks are way over priced. Service was not great. 3 people and the bill was $175 plus tip. Not worth it at all

This is was the worst service ever. From the bar to the table. Had seats at the bar, couldn't get served, then we went to go to our table. We had a reservation and the guy working the host desk wandered around for ages looking for a table for us. Took forever to get our drink order, it was wrong, we had to send it back, then my entrée was wrong, I had to send it back and they tried to chage me for the wrong entrée which was more expensive that what I had ordered. No apologies, just blank looks and general incompetence. The food is good, it's a shame it's destroyed by horrible service and a could care less attitude.

Always good for a quick bite to eat.

Great overall experience

Happy hour prices are only in the bar and don’t apply to the restaurant area.

Drinks sloppy and a bit of a mess for an $11 cocktails also did not have one of the signature cocktails on the menu. Drinks were not well mixed.

Calamari a bit stringy and pepper Jelly too thick for dipping.

Pizzas were great.

Service attentive but disjointed at times.

Outstanding food and service. We had an early dinner before a movie. The BBQ Burger was one of the best burger I have eaten. My wife had the Chicken Pesto Sandwich, it was excellent. The drink selection is extensive.

Got our orders wrong, wrong food on checks, food took forever and was cold. Not worth it.

Excellent Sunday Brunch food was very good service too!

Great atmosphere, great service, great food

Great experience. The outside seating is amazing!

When we arrived at the table, a mgr was talking with a server. No one came over to take our drink orders for quite some time - my husband and i looked right at mgr and he ignored our looks. To the credit of another server he said something to the mgr and the female server the mgr was talking with cane over. Less than stalker service the rest of the meal, Server did not check on us. Had to be flagged down for refills. Had to be flagged down for check.

On another note, there was a table of six that arrived after us. The small child spilled his drink and there were two servers that saw what happened from their station and didn’t move to help. Yes, it wasn’t their table, but they should have helped the customers. The drink went all all the table and onto the floor before their server arrived to help (he was not Ione of the servers in the area). Unacceptable.

I think this location first needs to retrain management on what Exceptional Customer Service is and then retrain the staff. We have never encountered such poor service at any Matchbox that we have been at in years. We frequent the One Loudoun location often and it will be some time before we decide to return after today’s incidents.

My second time to this restaurant. First experience was a little better than the first but food and wine was great overall both times. The server was new and definitely rushed us on this visit. Not sure if it was because she was new or because they were pushing turnover because it was busy. Otherwise, good.

Menu was limited and pretty boring
Food was just average

My only complaint is that the server was not very attentive (he seemed distracted by something) and was rushing me to pay the check so he could leave for the day ... my wife was interested in buying more drinks, but wanted to leave after feeling like being rushed to pay the check. With that level of service, I am not likely to return to Matchbox any time soon. I would recommend additional training for this server.

Great service

Normally I love this place. We went there for Mother’s Day lunch. Staffing wasn’t adequate for the crowd. Timing of food and apps was off, couldn’t get any drink refills without having to track down a server multiple times. Great bar spot rethinking the restaurant part.

I took my mother here for Mother's Day brunch. We both thought our meals were just so-so. I had the cinnamon roll french toast, and it was pretty mushy and just tasted okay. I would have preferred some pancakes or regular french toast, but neither was on the brunch menu. My mother had the ultimate breakfast sandwich and thought it was nothing special. She did like her breakfast potatoes though. We both had decaf coffee and it was terrible. I've had dinner and drinks here many times and was happy with those selections, the brunch just falls short.

Server was very inexperienced

Great menu, fresh salads, great gluten free pizza, and loved the in house wine options. Service was fantastic also! Will definitely go back.

The service on the outside patio was slow .

Took my mom out for her birthday. My husband and I have been there before. She loved it, we knew she would. What's not to love. Great food, drinks and desserts.

A last minute decision to try something new with the kids. Service was slow as it was with busy with a younger crowd. Not a good place for a relaxing family dinner. Food was good but service was slow

This is our favorite resturant in Loudoun. Service, food quality, and ambiance is done very well. Always enjoy our times at Matchbox. Thank you and look forward to retirning!

Felt a little crammed in the both they places us in but food and service was great! Jorey was an awesome and fun waiter!!

Matchbox has amazing food! Stop looking for other restaurants and just go to Matchbox!

The food and drinks were delicious. My only issue with this particular visit is that I had an immediate reaction to the gluten free Matchbox Meat pizza once I finished it, which has never happened. I visit this Matchbox very often, so I’m not sure what happened this time.

Met friends for an after-work dinner. It is noisy, but we made it work! Food is consistently good. I had the pear, apple walnut salad with a piece of salmon. It was yummy. Husband had spare ribs and he was happy. I am also a big fan of their burger (no cheese), and their banana pepper and pepperoni pizza. Solid spot in One Loudoun.

All Around good experience. No one in party had anything negative to say. Will definitely return again.

We enjoy Matchbox a great deal. This past weekend our pizza order seemed to get delayed, and when it arrived it was only lukewarm. After two slices I asked the waiter to just heat it up again; he insisted on bringing an entirely new pizza, piping hot (and quickly). No charge. Nice touch. Servers have always been extra-friendly, which makes for an enjoyable experience. Drinks OK, wine list good (the Matchbox red blend is excellent), pizza delicious.

They have a new menu with more than just pizza. The chorizo burger was good, but not as spicy as I would have liked. Good service, even on a busy day.