Reflections - Rosewood Hotel Georgia

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1. KP

   KarinP

   1 reseña

   2.0

   1 reseña

   Ha comido aquí hoy

   overall2food2service1ambience5

   Great location, beautiful patio. Service was slow, server was not very attentive...waited too long to order drinks initially, and then to take subsequent order. No friendly chatter from the server, the experience was what I would expect at very basic restaurant where they didn't really care. Main course was delivered prior to appetizers, then server questioned what we ordered and seemed confused...no apology for the confusion, just marched away. Not sure if it was her fault or the kitchen, but there was a disconnect. Food was way overpriced for what they delivered, and the service didn't make up for it. Overall, for $450 for 3 mains, 2 appetizers, and 6 cocktails for 3 people, it was NOT worth the money. I would much rather have spent a little more and eaten downstairs at Hawksworth. Will not go back.

   Reflections - Rosewood Hotel GeorgiaHa respondido hoyDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

   Report
2. SC

   SandraC

   Vancouver

   1 reseña

   5.0

   1 reseña

   Comieron hace 2 días

   overall5food5service5ambience5

   Reflections is amazing! We had the lobster tacos and they were delicious! Can't wait to go back!

   Reflections - Rosewood Hotel GeorgiaHa respondido hoyDear Guest, Thank you so much for taking the time to write your review and for letting us know how you feel. It is very encouraging to know that our team members are able to deliver quality and friendly service. I am sure this would encourage them further. The team and I, look forward to your continued visits and assure you of our best service at all times. Regards Akshay Sood Assistant Director of Food and Beverage

   Report
3. OT

   OpenTable Diner

   Vancouver

   2 opiniones

   3.0

   2 opiniones

   Comieron hace 4 días

   overall3food4service2ambience5

   Service was incredibly slow. 10 minutes before the server came to the table, another 10 before he took our drink order, half an hour after that he finally took our food order. Almost an hour sitting before our food order was taken. Not what I would expect for somewhere so fancy. Location is beautiful, ambiance is great and the food is good although portion sizes on the small size for the price.

   Reflections - Rosewood Hotel GeorgiaHa respondido hoyDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

   Report
4. LT

   LindaT

   Toronto

   1 reseña

   4.0

   1 reseña

   Comieron hace 4 días

   overall4food2service5ambience5

   Food was not the best but the service is great. The ambiance is nice.

   Reflections - Rosewood Hotel GeorgiaHa respondido hoyDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. May I request your contact details to connect with you to understand the issue more. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

   Report
5. W

   Walley

   Vancouver

   11 opiniones

   VIP
   5.0

   11 opiniones

   Comieron hace 4 días

   overall5food5service5ambience5

   Great afternoon, perfect place for Sunday brunch!

   Reflections - Rosewood Hotel GeorgiaHa respondido hoyDear Guest, Thank you so much for taking the time to write your review and for letting us know how you feel. It is very encouraging to know that our team members are able to deliver quality and friendly service. I am sure this would encourage them further. The team and I, look forward to your continued visits and assure you of our best service at all times. Regards Akshay Sood Assistant Director of Food and Beverage

   Report
6. D

   Dana

   Vancouver

   2 opiniones

   1.0

   2 opiniones

   Comieron hace 4 días

   overall1food2service1ambience1

   I booked a reservation at Reflections under the recommendation of several friends and decided that a 5-star hotel and restaurant would have been the perfect place to celebrate my wedding day, but it turned out to be quite the opposite. We called to advise that my wedding ceremony finished later than expected and we were running late for our reservation, immediately the hostess who answered the phone was quite dismissive. Once we arrived at the restaurant no one acknowledged/congratulated us on our special day despite having put specific notes on my reservation. Service overall was not prompt and engaging and again no acknowledgement of the special celebration. Two people out of the 4 guests at the table received their food 10 minutes before the rest of group, when the other 2 (one was me, the bride) later received the order, the eggs on our bennys were ice cold. We waited another 5 minutes, hoping that the server or a manager would quality check our table, but it never happened. One of my guests had to go to the front and ask to speak to a manager. The server then came over and we mentioned about the 2 eggs Benny being cold, she offered a remake but only took one plate. Then we received one remake but no sight of the other one. Another 5 minutes passed by, and the final plate made its way to the table thanks to the chef. The manager then walked by our table, looked to see if the food had arrived but did not quality check or attempt to rectify this mistake. After some time of waiting, the manager then came over to apologize and offered me a complimentary drink, failing to notice that the other guests drinks were empty and could have used some love and attention as well. I do understand that not every service can run perfectly, but I would expect that a luxury establishment like yours is able to identify their shortcomings on the spot and turn them around, especially on a first time guests’ wedding day.

   Reflections - Rosewood Hotel GeorgiaHa respondido hoyDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

   Report
7. OT

   OpenTable Diner

   Vancouver

   16 opiniones

   VIP
   3.0

   16 opiniones

   Comieron hace 4 días

   overall3food5service2ambience5

   An experience of both highs and lows during our visit to Reflections today. We are planning a special event and had previously sampled some incredible dishes courtesy of Chef Sushant. However, when we arrived, the servers were not very enthusiastic or accommodating. A lot of our queries went unheeded or even simple things like getting coffees or lattes were impossible to provide. We were also told a coffee will take them 20 mins to make, and a “special” drink such as oat milk latte js “IMPOSSIBLE”. However, Chef Sushant came out and saved the day! His kindness and accommodating nature meant we ended up eating well, as well as enjoying several drinks which even made neighbouring tables turn their heads! It was unfortunate that small snacks or nibbles weren’t available to accompany their ‘Garden Tree’ drink flight, meaning the restaurant missed an opportunity to appease us as clients but also to generate more revenue. Our experiences at the 5* Fairmont Pacific Rim are ALWAYS positive because they are willing to find solutions for both sides. Hopefully the next time we come to Reflections, we would expect to receive the high service standards which are typical of the Rosewood brand. Last but not least, thanks chef Sushant you’re the only reason we will return.

   Report
8. F

   Franny

   Vancouver

   12 opiniones

   VIP
   3.0

   12 opiniones

   Comieron hace 4 días

   overall3food5service2ambience4

   Started off quiet, got very loud. Coffee cold, took forever to get fresh cups, pepper grinder did not work but he did get it refilled. Credit card machine malfunctioned but they did get another. Got very loud at about 12:30. After we were served our brunch could not get any attention from our waitress, just ignored. Trying to get the bill was ridiculous especially with people lined up at the door. Food was very good but if you are over 55 this is not the place for you, sadly. Because it is a lovely terrace.

   Report
9. OT

   OpenTable Diner

   Vancouver

   2 opiniones

   VIP
   4.0

   2 opiniones

   Comieron hace 6 días

   overall4food5service4ambience5

   Drinks are on the expensive side just be prepared for that.

   Reflections - Rosewood Hotel GeorgiaRespondió hace 4 díasDear Guest, Thank you so much for taking the time to write your review and for letting us know how you feel. It is very encouraging to know that our team members are able to deliver quality and friendly service. I am sure this would encourage them further. The team and I, look forward to your continued visits and assure you of our best service at all times. Regards Akshay Sood Assistant Director of Food and Beverage

   Report
10. T

    Terence

    Vancouver

    1 reseña

    2.0

    1 reseña

    Comieron hace 7 días

    overall2food4service1ambience2

    Unacceptably slow lunch service. Food and ambiance was good but service was amongst the worst/slowest ever experienced. Half our group re-ordered different food as we were told 30+ minutes after ordering that the food would be another 35 minutes.

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
11. NW

    NotWorthIt01

    Vancouver

    5 opiniones

    VIP
    2.0

    5 opiniones

    Comieron hace 7 días

    overall2food3service1ambience4

    Very slow service. Wine wildly overpriced. Great vibe, but disappointed otherwise.

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
12. YH

    YufeiH

    Vancouver

    1 reseña

    VIP
    4.0

    1 reseña

    Fecha de la visita: 3 de agosto de 2022

    overall4food4service4ambience5

    The food took such a long time. I think we waited around 30-40 minutes before our food came. It was also not worth the price. Some dishes were super expensive, which was expected, and the portions were tiny. If it tasted really good, I would be fine with that. It did not taste superb, just mediocre. The environment was super nice though - I loved the open concept.

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
13. AQ

    AlessandraQ

    Vancouver

    4 opiniones

    5.0

    4 opiniones

    Fecha de la visita: 3 de agosto de 2022

    overall5food4service5ambience5

    A little pricey but this is expected for a hotel in Vancouver, but it's a lovely setting.

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you so much for taking the time to write your review and for letting us know how you feel. It is very encouraging to know that our team members are able to deliver quality and friendly service. I am sure this would encourage them further. The team and I, look forward to your continued visits and assure you of our best service at all times. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
14. OT

    OpenTable Diner

    Vancouver

    1 reseña

    VIP
    1.0

    1 reseña

    Fecha de la visita: 1 de agosto de 2022

    overall1food3service1ambience4

    It took 1 hours for drinks to come and 2 hours for food.

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
15. L

    Lulu

    Vancouver

    12 opiniones

    5.0

    12 opiniones

    Fecha de la visita: 1 de agosto de 2022

    overall5food5service5ambience5

    Everything was perfect, good outdoor space. Price is too high especially for the drinks.

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you so much for taking the time to write your review and for letting us know how you feel. It is very encouraging to know that our team members are able to deliver quality and friendly service. I am sure this would encourage them further. The team and I, look forward to your continued visits and assure you of our best service at all times. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
16. JP

    JPPP

    Vancouver

    1 reseña

    2.0

    1 reseña

    Fecha de la visita: 1 de agosto de 2022

    overall2food2service2ambience4

    The beet salad was a rip off! lol a quarter of a beet for $30 seems crazy, even in these times

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
17. n

    nadipops

    Vancouver

    20 opiniones

    VIP
    3.0

    20 opiniones

    Fecha de la visita: 1 de agosto de 2022

    overall3food2service4ambience5

    The ambiance, decor and service were exceptional but the food unfortunately was mediocre. Cocktails were fabulous but when we received the Charcuterie/Antipasti plate was very disappointed. Instead of a baguette we received 4 slices of toast and it was plated terribly with ketchup which being Italian, definite zero for accompaniment. My friends had the burgers and were underwhelmed by the flavor. Sorry, but the food could have been much better.

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
18. F

    Florence

    Vancouver

    3 opiniones

    5.0

    3 opiniones

    Fecha de la visita: 31 de julio de 2022

    overall5food5service5ambience5

    Very nice environment and servers are very attentive.

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you so much for taking the time to write your review and for letting us know how you feel. It is very encouraging to know that our team members are able to deliver quality and friendly service. I am sure this would encourage them further. The team and I, look forward to your continued visits and assure you of our best service at all times. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
19. PW

    PoscheW

    Vancouver

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 31 de julio de 2022

    overall4food4service2ambience4

    Very beautiful and peaceful place to enjoy bunch an meal

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
20. JC

    JonathanC

    Vancouver

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 31 de julio de 2022

    overall5food5service5ambience5

    Thank you for making my weekend brunch awesome! Everything was delicious!

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you so much for taking the time to write your review and for letting us know how you feel. It is very encouraging to know that our team members are able to deliver quality and friendly service. I am sure this would encourage them further. The team and I, look forward to your continued visits and assure you of our best service at all times. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
21. OT

    OpenTable Diner

    Vancouver

    1 reseña

    VIP
    2.0

    1 reseña

    Fecha de la visita: 31 de julio de 2022

    overall2food1service3ambience2

    Service was slow.

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
22. H

    Humaam

    Vancouver

    2 opiniones

    5.0

    2 opiniones

    Fecha de la visita: 30 de julio de 2022

    overall5food5service5ambience5

    Dear Team, Thank you kindly for everything! The service, checking in with us, and accommodation on all fronts. One of the best places in Vancouver. Thank you to the chefs, bartenders, and servers. All my very best, Humaam

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you so much for taking the time to write your review and for letting us know how you feel. It is very encouraging to know that our team members are able to deliver quality and friendly service. I am sure this would encourage them further. The team and I, look forward to your continued visits and assure you of our best service at all times. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
23. GE

    GwenE

    Vancouver

    25 opiniones

    3.0

    25 opiniones

    Fecha de la visita: 30 de julio de 2022

    overall3food3service3ambience5

    Atmosphere beautiful but food took over 1 hour to come and my order was incorrect. They competed my order and we got lots of apologies

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
24. T

    Tbop

    Londres

    3 opiniones

    VIP
    2.0

    3 opiniones

    Fecha de la visita: 30 de julio de 2022

    overall2food3service2ambience5

    Clearly understaffed and it showed in every interaction. Drink orders weren’t offered until 15 minutes after we sat. Food order came out incorrect and it was a different server who brought it so she didn’t care. Nobody came to offer salt/pepper/hot sauce. No quality check until the first plate was being cleared. No offer to refill empty water glasses. Had to wave down a busser to try to order a second round of drinks. I don’t even want to get started on the fiasco it was to get the bill let alone the long wait for someone to come with a machine so we could pay. Our server was clearly overwhelmed. I understand that there is a labour shortage in the city but it is the establishments responsibility to not overwhelm their staff and to stop seating tables. Better to have empty seats then to offer this level of service to paying guests.

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
25. OT

    OpenTable Diner

    Vancouver

    1 reseña

    1.0

    1 reseña

    Fecha de la visita: 29 de julio de 2022

    overall1food3service1ambience3

    The food did not come until an hour later. The table who arrived way later than us got their food first. Clearly our order was forgotten.

    Reflections - Rosewood Hotel GeorgiaRespondió hace 6 díasDear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
26. AS

    AngelicaS

    Vancouver

    1 reseña

    2.0

    1 reseña

    Fecha de la visita: 29 de julio de 2022

    overall2food1service3ambience5

    Wonderful place, the view is amazing you can see a little bit from downtown. For the price honestly I was expecting better food nothing special. I love sangrias but I had terrible one in this place. The citrus was pretty disgusting. The service was fine.

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022Dear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
27. c

    coolcocktailenjoyer

    Vancouver

    1 reseña

    VIP
    4.0

    1 reseña

    Fecha de la visita: 28 de julio de 2022

    overall4food5service4ambience4

    Our cocktails were warm and needed ice. When we told our server she gave us the "do you really want me to take these back" energy For a $35 dollar cocktail I kind of did We asked for ice as a middle ground, and I respect how hard the bartender is working on a hot day. Don't know if there is a long term solution for keeping cocktails cool while they wait at the counter, or making servers aware that a cocktail is rapidly warming in the weather.

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022Dear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
28. OT

    OpenTable Diner

    Toronto

    3 opiniones

    1.0

    3 opiniones

    Fecha de la visita: 28 de julio de 2022

    overall1food1service1ambience3

    There was no service, other than to inform what’s NOT available. Didn’t ask for drinks, just took order, deliver food, then cheque. Food was too salty for all the garnish and fish was way too dry. Portion sizes were good.

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022Dear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
29. KW

    KeithW

    Vancouver

    24 opiniones

    VIP
    3.0

    24 opiniones

    Fecha de la visita: 28 de julio de 2022

    overall3food1service4ambience5

    Fabulous venue. Excellent service. Food not so good. Couldn’t tell if Paella was really tomatoe rice or risotto.

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022Dear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
30. T

    Tiffany

    Vancouver

    9 opiniones

    4.0

    9 opiniones

    Fecha de la visita: 28 de julio de 2022

    overall4food3service3ambience4

    The cocktails were amazing and the service was pretty good but the food was a bit disappointing if I’m being honest. The tuna tataki was extremely dry - I would not order it again. Overall, a great place for drinks but wouldn’t go for a meal. Lovely space though!

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022Dear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
31. OT

    OpenTable Diner

    Vancouver

    1 reseña

    VIP
    4.0

    1 reseña

    Fecha de la visita: 28 de julio de 2022

    overall4food3service4ambience4

    The food was mediocre at best for a $400 bill.

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022Dear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. May I request your contact details to connect with you to understand the issue more. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
32. SR

    SuzetteR

    Toronto

    3 opiniones

    5.0

    3 opiniones

    Fecha de la visita: 28 de julio de 2022

    overall5food5service5ambience5

    Service was impeccable, the mocktails were amazing (and I run a ready-to-drink mocktail company and usually hate the mocktails that most restaurants have), and the food was delicious. Really appreciate the level of service from the host station, to our server to the bar tender making our drinks!

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022Dear Guest, Thank you so much for taking the time to write your review and for letting us know how you feel. It is very encouraging to know that our team members are able to deliver quality and friendly service. I am sure this would encourage them further. The team and I, look forward to your continued visits and assure you of our best service at all times. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
33. OT

    OpenTable Diner

    Vancouver

    6 opiniones

    VIP
    5.0

    6 opiniones

    Fecha de la visita: 28 de julio de 2022

    overall5food5service5ambience5

    Too loud in all areas by the bar. Music level in most restaurants is too high. With all due respect restaurants are not night clubs and music volume should account for that. I had to sit right beside my date to hear what she was saying. Otherwise, excellent experience. Great food and service. Magdalena is an excellent associate. Friendly and delivered great service.

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022Dear Guest, Thank you so much for taking the time to write your review and for letting us know how you feel. It is very encouraging to know that our team members are able to deliver quality and friendly service. I am sure this would encourage them further. The team and I, look forward to your continued visits and assure you of our best service at all times. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
34. B

    Buddy

    Vancouver

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 28 de julio de 2022

    overall4food5service5ambience5

    It was a pleasant experience. Our waiter was very friendly. Only downside was I wished we had a fan nearby as it was quite hot.

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022Dear Guest, Thank you so much for taking the time to write your review and for letting us know how you feel. It is very encouraging to know that our team members are able to deliver quality and friendly service. I am sure this would encourage them further. The team and I, look forward to your continued visits and assure you of our best service at all times. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
35. QB

    QueenB

    Vancouver

    12 opiniones

    4.0

    12 opiniones

    Fecha de la visita: 27 de julio de 2022

    overall4food4service3ambience4

    The drinks and location are fabulous. Our service was okay. Staff seemed overworked and very to the point except towards the end. It was still good. The first time I went the server exceeded our expectations so the next time was a different vibe due to the server but still decent for a roof top spot.

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022Dear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
36. OT

    OpenTable Diner

    Vancouver

    1 reseña

    4.0

    1 reseña

    Fecha de la visita: 27 de julio de 2022

    overall4food3service3ambience5

    We have had better service- the food quality was not on par with the pricing - ambience is always amazing there

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022Dear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
37. ED

    ElijahD

    Vancouver

    14 opiniones

    VIP
    3.0

    14 opiniones

    Fecha de la visita: 27 de julio de 2022

    overall3food5service5ambience2

    I always enjoying being at Reflections. It might have been the heat of the late afternoon, but I found the live entertainment my last visit quite loud. It may certainly be just my preference, but I wonder how many people would like to sit down for dinner with a little less volume. The musician was good. But for me, not the best timing.

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022ear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
38. MR

    MaryR

    Vancouver

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 26 de julio de 2022

    overall5food4service5ambience5

    Ambiance was perfect! Service was great! Delicious food! I think menu was limited. Maybe more list in the menu would be great..

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022Dear Guest, Thank you so much for taking the time to write your review and for letting us know how you feel. It is very encouraging to know that our team members are able to deliver quality and friendly service. I am sure this would encourage them further. The team and I, look forward to your continued visits and assure you of our best service at all times. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
39. DB

    DianaB

    Vancouver

    1 reseña

    5.0

    1 reseña

    Fecha de la visita: 26 de julio de 2022

    overall5food5service5ambience5

    Our server was particularly great. Also, the octopus was outstanding!

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022Dear Guest, Thank you so much for taking the time to write your review and for letting us know how you feel. It is very encouraging to know that our team members are able to deliver quality and friendly service. I am sure this would encourage them further. The team and I, look forward to your continued visits and assure you of our best service at all times. Regards Akshay Sood Assistant Director of Food and Beverage

    Report
40. MH

    MelissaH

    San Diego

    2 opiniones

    3.0

    2 opiniones

    Fecha de la visita: 25 de julio de 2022

    overall3food3service1ambience3

    Delicious food and nice atmosphere but the service was poor waitress never smiled and wasn’t attentive had to ask twice for the bill and had to ask for my water to be refilled. For the expensive prices at this place the service should be way better. Another couple in the elevator said they also felt the food was good but small portions with overpriced drinks and poor service.

    Reflections - Rosewood Hotel GeorgiaRespondió el 31 de julio de 2022ear Guest, Thank you for sharing your review with us. It is disheartening to learn about your experience at Reflections. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. I request you to kindly not judge us solely on this experience. We do hope you will give us an opportunity to welcome you again for a much better experience. Regards Akshay Sood Assistant Director of Food and Beverage

    Report